Client Onboarding Specialist – Spécialiste de l'intégration client

Kimoby - Dealer Engagement System

. Guide new customers through onboarding after the Sales team closes a deal .

Posted 10/5/2026contractRemote • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer onboarding and relationship management, with strong communication skills in English and the ability to translate technical concepts for diverse audiences. Proven problem-solving abilities and organizational skills are essential for managing multiple onboarding processes effectively.

Highest-signal resume keywords

Customer Onboarding ExperienceFluent English CommunicationStrong Listening SkillsProblem-Solving SkillsPresentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Teaching SkillsOrganizational SkillsTenacityPersuasive Communication

Industry Keywords

Customer SuccessOnboarding ProcessStakeholder ManagementOperational ChallengesIndustry Trends

About the role

Key responsibilities & impact

Guide new customers through onboarding after the Sales team closes a deal
Turn signed contracts into operational dealerships that are confident and quickly realizing value
Solve customers’ most pressing operational challenges
Build trust with key stakeholders
Manage multiple onboarding processes simultaneously
Conduct video calls and structured follow-up
Stay current on industry trends
Translate technical and operational changes into plain language
Follow the onboarding process while supporting the broader Customer Success team when needed

Requirements

What you’ll need

Proven experience in customer onboarding or another customer-facing role
Fluent English, spoken and written
French is an asset
Strong listening and probing skills
Comfortable teaching and explaining products
Fast, practical problem-solving suited to real dealership situations
Clear, persuasive presentation skills
Organized, tenacious follow-up
Availability for a 14-month maternity-leave replacement contract
Desired start date: Mid-November

Benefits

Comp & perks

Group insurance from day 1, including telemedicine and access to private clinics (Quebec only), with employer contribution
Remote work and schedule flexibility
3 weeks of vacation
Paid time off between Christmas and New Year
4 sick and mental health days per year
RRSP with employer contributions (2% after 6 months)
Learning-rich environment with opportunities for curiosity, initiative, and collaboration