Client Success Manager

Kindercare

. Develop a deep understanding of client goals and evolving needs through regular engagement, performance reviews, and proactive solutions .

Posted 9/18/2026full-timeRemote • Kentucky • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client success and account management, with a strong focus on building executive-level relationships and managing complex client portfolios. Proficient in project management, data interpretation, and delivering actionable recommendations to drive client growth and satisfaction.

Highest-signal resume keywords

Client Success ManagementAccount ManagementProject ManagementData InterpretationRelationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client ReportingKPI MonitoringContract ManagementB2B2C MarketingPerformance Data Analysis

Soft Skills

Problem-SolvingOrganizational SkillsInfluencing SkillsCollaboration

Tools & Technologies

Billing SystemsInvoicing Tools

Industry Keywords

Client EngagementProgram ExpansionRenewalsUtilization TrendsExecutive-Level Relationships

About the role

Key responsibilities & impact

Develop a deep understanding of client goals and evolving needs through regular engagement, performance reviews, and proactive solutions
Identify and lead opportunities for account growth, renewals, program expansion, and increased utilization through targeted B2B2C marketing and adoption strategies
Manage client contracts, including program and financial requirements, renewals, amendments, extensions, and contractual compliance
Coordinate billing and invoicing requirements with clients and internal teams
Deliver client reporting, executive summaries, progress updates, and year-end reviews
Monitor KPIs and utilization trends and translate performance data into actionable recommendations
Lead strategic client engagement from implementation through ongoing operations
Conduct client meetings and support site expansions, program add-ons, and seasonal program launches and renewals
Partner with sales, field leadership, and internal teams to strengthen field adoption, address client feedback, and support long-term partnership growth

Requirements

What you’ll need

Bachelor's degree in business, marketing, communications, education, or related field, or equivalent professional experience
5+ years of experience in client success, account management, customer success, relationship management, or a similar client-facing role
Demonstrated ability to build executive-level relationships and manage complex client portfolios
Strong project management and organizational skills with the ability to prioritize multiple initiatives simultaneously
Experience interpreting business metrics and translating data into actionable client recommendations
Strong problem-solving skills with the ability to influence cross-functional teams and drive collaborative solutions

Benefits

Comp & perks

Discounted child care benefits
Medical, dental, and vision benefits for employees' families and pets
Employee assistance programs for mental health and personal growth
Health and wellness programs
Paid time off
Discounts for work necessities, such as cell phones