Kindercare

Director

• Hire, engage, and develop a team of “best in class” educators
• Partner with parents to provide the best care and education for their children
• Cultivate positive relationships with families, teachers, state licensing authorities, community contacts, and corporate partners
• Use business, sales, and marketing skills to grow KinderCare’s presence in the community
• Lead the growth of new families and children in the centers
• Educate parents, teachers, and community leaders on the value of early childhood education
• Build community and deliver exceptional experiences for children and families

Center Director

Financial Planning and Analysis

• Coordinate and drive support and business-as-usual tasks across Workday Financials and Workday Adaptive
• Ensure day-to-day Adaptive tasks and integrations run smoothly and are updated as required
• Manage FP&A queries regarding calculations in Workday products
• Collect requirements and implement Workday changes, including integrations, tasks, accounts, sheets, and dimensions
• Create and maintain Workday reports and dashboards
• Collaborate with FP&A and Corporate Finance to improve ways of working in Workday products
• Perform Workday Financials administration, including opening and closing periods, security assignments, bank accounts, ledgers, and cost centers
• Maintain Workday Adaptive and Workday Financials documentation and support workflow changes
• Conduct security audits and product release management for Workday Financials and Workday Adaptive
• Advise and support senior stakeholders on financial processes and procedures
• Support Finance Transformation projects
• Complete daily and weekly status reporting and reviews

Principal Financial Analyst

• Establish a clear understanding of client goals and objectives through data analysis and communication
• Develop proforma modeling and investment analysis
• Perform ad hoc projects, reporting, and modeling
• Identify risks and opportunities and communicate with business partners internally and externally
• Work through ambiguity by asking questions, thinking creatively, and being innovative
• Identify and present options to achieve financial goals
• Communicate financial terms, deal structures, underlying causes of variances, and modeling assumptions to collaborators
• Assess feedback and resolve concerns
• Build partnerships with executives and cross-functional business partners to support new business growth
• Build financial models aligned with company objectives and prospective client needs
• Collaborate with finance and accounting teams to prepare the consolidated company budget and forecast
• Provide qualitative and quantitative analysis of results and forecasted trends
• Assist leadership in meeting financial targets by solving problems and developing operational strategies

Senior Finance Business Partner

Project Manager

• Support implementation and ongoing fidelity of Pre-K and Head Start / Early Head Start programs contracted to operate in centers
• Support center and field leaders with Pre-K and Head Start program operations and compliance
• Develop methods for program support and assistance
• Create state- and contract-specific tools and resources for grant compliance and data monitoring
• Monitor the grant life cycle and collect data for grant renewals
• Build and maintain relationships with state agency partners
• Provide center and field leaders with grant progress updates and monitor recruiting, family engagement, home visits, spending, and other program metrics
• Serve as the content expert for the assigned state portfolio and track changing program requirements
• Collect and maintain state and program data to track Pre-K and Head Start program progress

Senior Government Funding Project Manager

• Hire, engage, and develop a team of best-in-class educators
• Partner with parents to provide the best care and education for their children
• Cultivate positive relationships with families, teachers, state licensing authorities, community contacts, and corporate partners
• Use business, sales, and marketing skills to grow KinderCare’s presence in the community
• Lead growth of new families and children in the centers
• Educate parents, teachers, and community leaders on the value of early childhood education
• Bring KinderCare’s mission to life by building community and delivering exceptional experiences

Manager

• Recruit, develop, motivate, and engage a highly talented team of teaching staff
• Drive consistent focus on quality, accreditation, and educational excellence throughout the market
• Manage a business portfolio
• Identify sales opportunities
• Drive business decisions to improve revenue, customer retention, and acquisition
• Cultivate positive relationships with families, teachers, schools and district leaders, state licensing authorities, community contacts, and corporate partners
• Support hardworking families and elementary-aged kids during out-of-school time on school grounds

Area Manager

General

• Lead and manage a portfolio of 10-15 childcare centers and more than $10M in revenue
• Lead a team of Center Directors
• Provide Center Directors with tools, coaching, and mentorship
• Recruit, develop, empower, and engage Center Directors and teaching staff
• Drive quality, accreditation, and educational excellence throughout the district
• Nurture customer relationships throughout the market
• Support sound business decisions with children and families in mind
• Identify sales opportunities and drive decisions to increase revenue, customer retention, and acquisition

District Leader

• Lead end-to-end planning, execution, and implementation of enterprise-wide growth, operational, and strategic initiatives across multiple brands
• Partner with cross-functional teams to align priorities and drive successful outcomes
• Develop project plans, timelines, communication strategies, and success metrics
• Ensure initiatives are delivered on time and achieve intended business results
• Serve as a liaison between corporate stakeholders and field leaders
• Gather feedback, manage change, and ensure adoption of new programs and processes
• Monitor initiative performance, identify risks or barriers, and implement solutions
• Maintain momentum and achieve organizational goals

Manager, Enterprise Initiatives

Customer Support

• Provide premier customer service to families and resolve their issues
• Build strong relationships with business partners across the organization
• Engage families and personalize conversations verbally and in writing
• Handle family concerns, provide solutions and alternatives, and follow up to ensure resolution
• Provide service through chat, email, social media, and telephone to parents using KinderCare and Champions programs
• Log and document calls, emails, and chats in the internal ticketing system
• Interpret, analyze, and anticipate callers’ situations and determine next steps
• Share feedback with leadership about family experiences
• Suggest innovative ideas and solutions to improve procedures and the family experience
• Collaborate with colleagues to resolve parents’ questions and concerns

Customer Service Specialist

Customer Success Manager

• Develop a deep understanding of client goals and evolving needs through regular engagement, performance reviews, and proactive solutions
• Identify and lead opportunities for account growth, renewals, program expansion, and increased utilization through targeted B2B2C marketing and adoption strategies
• Manage client contracts, including program and financial requirements, renewals, amendments, extensions, and contractual compliance
• Coordinate billing and invoicing requirements with clients and internal teams
• Deliver client reporting, executive summaries, progress updates, and year-end reviews
• Monitor KPIs and utilization trends and translate performance data into actionable recommendations
• Lead strategic client engagement from implementation through ongoing operations
• Conduct client meetings and support site expansions, program add-ons, and seasonal program launches and renewals
• Partner with sales, field leadership, and internal teams to strengthen field adoption, address client feedback, and support long-term partnership growth

Client Success Manager

Administration

• Support center directors and teachers with goal setting and expectations to ensure compliance with government funding program requirements
• Identify and implement classroom modifications to ensure compliance
• Assist in developing and facilitating orientations for center management
• Assist in developing and facilitating orientations for lead and assistant teachers at the start of and throughout the school year
• Ensure required paperwork is retained on site for teachers, including credentials, diplomas, and transcripts
• Assist center directors with recruitment and employment interviews for lead teachers as requested
• Assist with curriculum training for lead and assistant teachers throughout the school year and at orientations
• Assist with annual parent orientations
• Guide center directors on annual purchases of equipment, materials, and supplies to ensure grant funds are used appropriately
• Advise the government funding supervisor of compliance issues that may affect program funding
• Build effective relationships with internal and external partners, including field operations and government agencies
• Support successful delivery, quality, and effectiveness of the government-funded program through evaluations, center visits, and resource connections

Government Funding Program Administrator

• Lead and manage a portfolio of 10-15 childcare centers and more than $10M in revenue
• Lead a team of Center Directors
• Provide Center Directors with tools, coaching, and mentorship
• Recruit, develop, empower, and engage Center Directors and teaching staff
• Drive consistent focus on quality, accreditation, and educational excellence throughout the district
• Nurture customer relationships throughout the market
• Support sound business decisions with children and families in mind
• Identify sales opportunities and drive business decisions to increase revenue, customer retention, and acquisition