Customer Service Specialist

Kindercare

. Provide premier customer service to families and resolve their issues .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional customer service skills, effectively resolving family concerns through various communication channels while maintaining strong relationships with business partners. Proficient in using judgment and decision-making skills to evaluate situations and prioritize tasks in a fast-paced environment.

Highest-signal resume keywords

Customer Service SkillsWritten And Verbal CommunicationProblem-Solving SkillsOrganizational SkillsBilingual: English And Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

MotivatedProactiveLogical MindsetCalm Under PressureCooperative Working Relationships

Tools & Technologies

Internal Ticketing SystemChat ApplicationsEmail PlatformsSocial Media

Industry Keywords

Remote Call Center ExperienceFamily ExperienceCustomer EngagementInnovative Solutions

About the role

Key responsibilities & impact

Provide premier customer service to families and resolve their issues
Build strong relationships with business partners across the organization
Engage families and personalize conversations verbally and in writing
Handle family concerns, provide solutions and alternatives, and follow up to ensure resolution
Provide service through chat, email, social media, and telephone to parents using KinderCare and Champions programs
Log and document calls, emails, and chats in the internal ticketing system
Interpret, analyze, and anticipate callers’ situations and determine next steps
Share feedback with leadership about family experiences
Suggest innovative ideas and solutions to improve procedures and the family experience
Collaborate with colleagues to resolve parents’ questions and concerns

Requirements

What you’ll need

Great customer service skills and the desire to help others
Motivated and proactive
Logical and reasoning mindset to reach conclusions and approaches to problems
Ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
Ability to keep a calm demeanor under stressful situations
Outstanding written and verbal communication skills via email and chat
Ability to establish and maintain cooperative working relationships with co-workers and the public
Comfortable working with multiple applications and windows simultaneously
Excellent organizational and time management skills
Comfortable in a fast-paced environment
Capable of adjusting priorities quickly
Previous remote call center work experience a plus
Bilingual: English and Spanish a plus

Benefits

Comp & perks

Discounted child care benefits
Medical, dental, and vision benefits for employees’ families and pets
Employee assistance programs for mental health and personal growth
Health and wellness programs
Paid time off
Discounts for work necessities, such as cell phones