Customer Service Specialist

Kindercare

. Provide best-in-class customer service to families by understanding concerns, showing empathy, and resolving issues .

Posted 11/3/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional customer service skills, utilizing critical thinking and effective communication to resolve concerns and enhance family experiences. Proficient in managing multiple tasks in a fast-paced environment while maintaining strong relationships with colleagues and organizational partners.

Highest-signal resume keywords

Customer Service SkillsCritical ThinkingWritten And Verbal CommunicationRemote Call Center ExperienceTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryMS Office ProficiencyTicketing System DocumentationProblem ResolutionMultitasking

Soft Skills

EmpathyActive ListeningJudgment And Decision-MakingTeam CollaborationAdaptability

Tools & Technologies

Chat SupportEmail CommunicationSocial Media InteractionTelephone SupportVideo Conferencing

Industry Keywords

Customer SupportCall CenterFamily EngagementProfessional CommunicationOrganizational Change

About the role

Key responsibilities & impact

Provide best-in-class customer service to families by understanding concerns, showing empathy, and resolving issues
Build strong relationships with organizational business partners
Build sustainable relationships through open and interactive communication
Engage families and personalize verbal and written conversations
Handle concerns, provide solutions and alternatives, and follow up to ensure resolution
Use critical thinking and de-escalation techniques during challenging parent interactions
Follow professional communication procedures, guidelines, and policies
Provide service through chat, email, social media, and telephone
Attempt to resolve concerns during the first interaction
Log and document calls, emails, and chats in the internal ticketing system
Follow concerns through resolution and partner with field and corporate teams
Interpret callers’ situations, concerns, and next steps through questioning and analysis
Share family feedback with leadership and clarify service expectations
Suggest innovative ideas and solutions to improve procedures and family experience
Adapt to organizational change
Collaborate with colleagues to resolve parent questions and concerns
Meet or exceed team and department metrics, productivity, quality, and experience goals
Meet attendance requirements for business-critical phone, email, and chat volumes

Requirements

What you’ll need

Ability to work an 8:30am–5:00pm Pacific Time Zone shift
Great customer service skills and desire to help others
Self-motivated and a self-starter
Previous remote call center work experience a plus
Dedicated workspace at home away from distractions and interruptions
Ability to sit/stand at a desk for the entire shift except breaks/lunches and remain focused
Caregiver required for children/pets during working hours, or ability to attend to them only during breaks and lunches
Ability to be on video during training and meetings and dress professionally
Fast and reliable internet connection
Logic and reasoning skills
Judgment and decision-making skills
Ability to work under stressful and emotional situations
Active listening and clear speech and hearing
Outstanding written and verbal communication skills via email and chat
Ability to establish and maintain cooperative working relationships
Intermediate PC/MS Office skills and ability to use multiple applications and windows simultaneously
Excellent organizational and time management skills
Ability to work in a fast-paced, deadline-oriented environment and multitask
Strong team player
Ability to adjust priorities quickly
Occasional schedule flexibility and overtime
Basic data entry and billing experience helpful
2–3 years of customer service support provided via phone and email
High School graduate or equivalent; 2-year degree a plus

Benefits

Comp & perks

Discounted child care benefits
Medical, dental, and vision benefits for employees and their families, including pets
Employee assistance programs supporting mental health and personal growth
Health and wellness programs
Paid time off
Discounts for work necessities, such as cell phones