Customer Service Specialist – Enrollment

Kindercare

. Provide best-in-class customer service to families across KinderCare brands .

Posted 11/3/2026full-timeRemote • United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates exceptional customer service skills with the ability to empathize and resolve issues effectively. Proficient in communication across various platforms while maintaining strong relationships with families and colleagues.

Highest-signal resume keywords

Customer Service SkillsCritical ThinkingEffective CommunicationRemote Call Center ExperienceOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryMS Office SkillsTicketing System ProficiencyMultitaskingProblem-Solving

Soft Skills

EmpathyActive ListeningTeam PlayerJudgment and Decision-MakingAdaptability

Tools & Technologies

Internal Ticketing SystemVideo Conferencing ToolsCommunication Platforms

Industry Keywords

Customer ExperienceCall Center SupportFamily EngagementProfessional CommunicationRemote Work

About the role

Key responsibilities & impact

Provide best-in-class customer service to families across KinderCare brands
Understand family concerns, provide empathy, and resolve issues
Build strong relationships with families and business partners
Communicate with families through live phone queues, chat, email, social media, and text
Handle concerns and provide appropriate solutions and alternatives
Use critical thinking and de-escalation techniques during challenging parent interactions
Follow professional communication procedures, guidelines, and policies
Attempt to resolve concerns during the first interaction
Log and document calls, emails, and chats in the internal ticketing system
Follow concerns through resolution and partner with field and corporate teams
Interpret callers’ situations, analyze concerns, and determine next steps
Share family feedback with leadership
Suggest innovative ideas and solutions to improve procedures and family experience
Adapt to organizational change
Collaborate with colleagues to resolve parent questions and concerns
Meet team and department metrics, productivity, quality, experience, and attendance goals

Requirements

What you’ll need

Ability to work a shift between 6:00 AM to 5:00 PM Pacific Time Zone
Great customer service skills and the desire to help others
Must be self-motivated and a self-starter
Previous remote call center work experience a plus
Dedicated workspace at home away from distractions and interruptions
Ability to sit/stand at desk for entire shift, except breaks/lunches
Caregiver or ability to attend to children/pets during breaks and lunches only
Ability to be on video and dress professionally during training and meetings
Fast and reliable internet connection
Logic and reasoning skills
Judgment and decision-making skills
Ability to work under stressful and emotional situations
Clear speech, hearing, active listening, and effective communication
Outstanding written and verbal communication through email and chat
Ability to establish and maintain cooperative working relationships
Intermediate PC / MS Office skills and ability to use multiple applications and windows simultaneously
Excellent organizational and time management skills
Ability to work in a fast-paced, deadline-oriented environment and multitask
Strong team player
Ability to adjust priorities quickly
Occasional schedule flexibility and overtime
Basic data entry and billing experience helpful
2–3 years of customer service support provided via phone and email
High School graduate or equivalent; 2-year degree a plus

Benefits

Comp & perks

Discounted child care benefits
Medical, dental, and vision benefits for employees and families, including pets
Employee assistance programs
Mental health and personal growth support
Health and wellness programs
Paid time off
Discounts for work necessities, such as cell phones