Customer Service Specialist I

Kindercare

. Build relationships with families and business partners to deliver exceptional customer experiences .

Posted 10/27/2026full-timeRemote • Oregon • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates a customer-focused mindset with strong analytical and problem-solving abilities, effectively resolving complex situations while maintaining exceptional service quality. Proficient in managing multiple demands in a fast-paced, remote environment, with a commitment to operational efficiency and process improvement.

Highest-signal resume keywords

Customer Support ExperienceAnalytical SkillsProblem-Solving AbilitiesBilingual Proficiency in English and SpanishOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Customer-Focused MindsetDetail-OrientedSelf-MotivatedAdaptableComposed Under Pressure

Industry Keywords

Remote Call CenterCustomer ExperienceBilling SupportSystem SupportOperational Efficiency

About the role

Key responsibilities & impact

Build relationships with families and business partners to deliver exceptional customer experiences
Resolve concerns and provide billing and system support
Assist families with program inquiries
Understand family concerns, resolve billing and system issues, and ensure timely follow-up
Respond to family inquiries through phone, email, chat, and social media
Document customer interactions and resolutions in internal systems
Identify trends and opportunities for improvement
Build relationships with families and cross-functional business partners
Share family feedback and innovative ideas with leadership to improve processes, service quality, and operational efficiency

Requirements

What you’ll need

Customer-focused mindset with a genuine commitment to delivering exceptional service and fostering positive relationships
Strong analytical and problem-solving abilities
Sound judgment and ability to resolve complex situations effectively
Self-motivated and adaptable
Ability to remain composed under pressure and thrive in a fast-paced, remote environment
Detail-oriented with excellent organizational and time management skills
Ability to prioritize competing demands and navigate multiple applications efficiently
Previous remote call center or customer support experience preferred
Bilingual proficiency in English and Spanish is a plus

Benefits

Comp & perks

Discounted child care benefits
Medical, dental, and vision benefits for employees and family
Pet benefits
Employee assistance programs for mental health and personal growth
Health and wellness programs
Paid time off
Discounts for work necessities, such as cell phones