Trust & Safety Manager, Policy & Risk Insights

Kindred

. Own Trust & Safety and integrity policies, including creation, iteration, versioning, and deprecation .

Posted 10/2/2026full-timeRemote • United StatesSeniorLead💰 $115,000 - $165,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Trust & Safety policy development, risk analysis, and enforcement standards, with a strong ability to translate complex findings into actionable insights for leadership. Proficient in data analysis and reporting, particularly in identifying trends and mitigating risks in a marketplace or platform environment.

Highest-signal resume keywords

Trust & Safety Policy DevelopmentRisk Analysis and ReportingSQL Data AnalysisFraud Detection ToolingQA and Calibration Program Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Trust & SafetyRisk AnalysisFraud DetectionPolicy Enforcement StandardsTrend AnalysisLink AnalysisNetwork AnalysisData ReportingIncident InvestigationAppeals Framework Development

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationHigh JudgmentComfort with AmbiguityAbility to Make Principled Tradeoffs

Industry Keywords

Platform GovernanceMarketplace BusinessRegulatory EnvironmentsFraud and Abuse DetectionOperational Decisions

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own Trust & Safety and integrity policies, including creation, iteration, versioning, and deprecation
Develop policy for emerging risks based on incident trends, regulatory developments, and industry practice
Define enforcement standards and decision frameworks
Shape and eventually own the appeals framework
Ensure policies align with Terms of Service and are reviewed against real-world incidents
Maintain policy change logs and governance processes
Co-own QA and calibration processes with Operations Enablement
Translate policy changes into training, workflows, and tooling
Own trend analysis and regular risk reporting across incidents, reports, enforcement actions, and appeals
Monitor and develop member and vendor risk signals
Identify emerging harms and assess potential impact
Lead root-cause analysis on significant incidents and recurring issues
Deliver data-backed recommendations to Product, Policy, and Operations and track adoption and effectiveness
Translate complex risk findings into narratives for leadership
Contribute to fraud and abuse detection through pattern and link analysis
Investigate referral and promo abuse and suspicious booking behavior
Partner with Product and Policy on root-cause mitigations

Requirements

What you’ll need

8+ years of experience in Trust & Safety, Risk, Integrity, Fraud, or Platform Governance
Track record of risk or trend analysis that changed product, policy, or operational decisions
Comfort working directly with data to find trends and build reporting; SQL or similar strongly preferred
Experience owning or evolving T&S policies, enforcement standards, appeals, or QA/audit programs in a live enforcement environment
Experience with fraud, abuse, or platform misuse
Excellent written and verbal communication
High judgment, comfort with ambiguity, and ability to make principled tradeoffs
Experience in a marketplace, booking, or two-sided platform business preferred
Hands-on experience with link analysis, network analysis, or fraud detection tooling preferred
Experience building or co-owning QA or calibration programs for enforcement teams preferred
Exposure to T&S regulatory environments preferred

Benefits

Comp & perks

Competitive cash compensation and equity
Comprehensive health benefits
Flexible time off
12 paid holidays per year
21 credits per year to stay in Kindred homes
$4,000 annual travel stipend
Remote-first and remote-flexible work environment
Opportunities to work from anywhere and gather in person, including at Kindred HQ in San Francisco
Regular team and company offsites
Inclusive, highly skilled team
Culture of high standards, feedback, and continual growth