Kindred

Risk

• Own Trust & Safety and integrity policies, including creation, iteration, versioning, and deprecation
• Develop policy for emerging risks based on incident trends, regulatory developments, and industry practice
• Define enforcement standards and decision frameworks
• Shape and eventually own the appeals framework
• Ensure policies align with Terms of Service and are reviewed against real-world incidents
• Maintain policy change logs and governance processes
• Co-own QA and calibration processes with Operations Enablement
• Translate policy changes into training, workflows, and tooling
• Own trend analysis and regular risk reporting across incidents, reports, enforcement actions, and appeals
• Monitor and develop member and vendor risk signals
• Identify emerging harms and assess potential impact
• Lead root-cause analysis on significant incidents and recurring issues
• Deliver data-backed recommendations to Product, Policy, and Operations and track adoption and effectiveness
• Translate complex risk findings into narratives for leadership
• Contribute to fraud and abuse detection through pattern and link analysis
• Investigate referral and promo abuse and suspicious booking behavior
• Partner with Product and Policy on root-cause mitigations

Trust & Safety Manager, Policy & Risk Insights