Head of Clinical Operations

Kins

. Lead the team and help set company culture .

Posted 9/17/2026full-timeRemote • United StatesLead💰 $140,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in healthcare clinical operations, with a strong focus on leading teams, developing operational metrics, and implementing standard operating procedures. Proficient in managing supply-demand matching, credentialing issues, and utilizing data to drive organizational change within healthcare systems.

Highest-signal resume keywords

Healthcare Clinical OperationsTeam LeadershipStandard Operating Procedures DevelopmentData FluencyDigital Fluency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Metrics DevelopmentSupply-Demand MatchingCredentialing ManagementRevenue Cycle ManagementEligibility ProcessesAuthorization ProcessesOrganizational Change ManagementProblem Diagnosis and Resolution

Soft Skills

MentoringAccountabilityCollaboration

Tools & Technologies

ZendeskCandid RCM

Industry Keywords

Healthcare OperationsInsurance WorkflowsPayer WorkflowsPhysical Therapy ManagementMarketplace Experience

About the role

Key responsibilities & impact

Lead the team and help set company culture
Define and develop operating metrics
Hire and mentor staff
Ensure optimal operations across CX, recruiting, billing/RCM, clinical experience, and related functions
Manage supply-demand matching and forecasting
Manage credentialing issues
Own partnership activation, including conversion rate, patient flow, and internal processes
Build scalable operational systems for revenue cycle management, intake, and scheduling
Define metrics, goals, and standard operating procedures
Establish the operating rhythm and hold the organization accountable
Diagnose and resolve operational problems

Requirements

What you’ll need

8+ years in healthcare clinical operations
A track record of leading teams
Deep understanding of insurance and payer workflows
Knowledge of eligibility and authorization processes
A track record of building standard operating procedures from scratch
Experience delivering organizational change inside scaled healthcare systems
Data fluency: using data to find problems, size them, and prove fixes worked
Digital fluency across healthcare operations platforms, including Zendesk and Candid RCM
Startup to growth-stage company experience (nice to have)
Healthcare change management at medium-to-large healthcare organizations (nice to have)
Physical therapy management experience (nice to have)
Marketplace experience (nice to have)