Kins

Clinical Operations

• Lead the team and help set company culture
• Define and develop operating metrics
• Hire and mentor staff
• Ensure optimal operations across CX, recruiting, billing/RCM, clinical experience, and related functions
• Manage supply-demand matching and forecasting
• Manage credentialing issues
• Own partnership activation, including conversion rate, patient flow, and internal processes
• Build scalable operational systems for revenue cycle management, intake, and scheduling
• Define metrics, goals, and standard operating procedures
• Establish the operating rhythm and hold the organization accountable
• Diagnose and resolve operational problems

Head of Clinical Operations