Account Manager

Kinsta

. Own and manage a book of business .

Posted 10/14/2026full-timeRemote • PhilippinesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Account Management and SaaS Sales, focusing on client satisfaction, retention strategies, and revenue growth through upselling and cross-selling. Proficient in maintaining strong client relationships and utilizing CRM tools for effective account tracking and management.

Highest-signal resume keywords

SaaS Sales ExperienceAccount ManagementUpselling and Cross-SellingClient Relationship ManagementHubSpot CRM

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementSaaS SalesUpsellingCross-SellingContract RenegotiationPipeline ManagementDeal UpdatesGrowth StrategiesClient SatisfactionAttention to Detail

Soft Skills

Exceptional CommunicationInterpersonal SkillsProblem-SolvingStrategic ThinkingTeam Collaboration

Tools & Technologies

HubSpot CRM

Industry Keywords

Hosting IndustryClient RetentionRevenue GrowthSales StrategyMarket Competition

About the role

Key responsibilities & impact

Own and manage a book of business
Serve as the day-to-day point of contact for clients, maintain client satisfaction, handle account upsells/cross-sells, and help clients strategize on getting the most from Kinsta’s offerings
Identify account health and satisfaction to pinpoint at-risk clients and improve retention rates
Spearhead a process-driven sales approach to seek additional revenue opportunities
Become a specialist on Kinsta’s services and solutions, their benefits, and value to customers
Become knowledgeable about market competition to retain and upsell clients
Coordinate with internal departments to resolve problems and provide service
Maintain strong client relationships through regular account reviews and communication
Develop growth strategies to increase the book of business
Provide timely and accurate deal updates to management and executives
Identify product and process improvements through client conversations
Assist other Account Managers to achieve team quota success
Meet or exceed revenue, retention, KPI, and quota targets
Build, maintain, and close pipeline
Position Kinsta’s capabilities and value proposition to resolve customer concerns or objections
Maintain accurate customer and deal information in HubSpot CRM
Use sales engineers effectively to educate customers and support informed buying decisions

Requirements

What you’ll need

A minimum of 3 years of previous SaaS Sales or Account Management experience
Proven ability to juggle multiple account management projects at a time while maintaining sharp attention to detail
Experience up-selling, cross-selling, and renegotiating contracts
Tech-savvy, with a strong interest in technology
Near-native proficiency in English and exceptional writing skills
Exceptional communication and interpersonal skills
Prior knowledge of the hosting industry (bonus)
Outbound sales experience (bonus)

Benefits

Comp & perks

Flexible and remote-first environment
Annual remote expense budget
Flexible PTO
Paid parental leave
Annual professional development budget, available after one year with Kinsta
Sabbatical, available after three years with Kinsta and every three years thereafter
Location-specific healthcare benefits, including vision and dental, for employees hired in the USA, UK and Hungary
Pension plan for employees hired in the UK
401k contributions for employees hired in the USA