Clinical Front Office Trainer

KinwellHealth

. Lead front office onboarding and clinic orientation for new clinic support staff.

Posted 11/7/2026full-timeWenatchee • Washington • United StatesMid-LevelSenior💰 $54,400 - $87,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in training and onboarding front office staff within healthcare settings, with a strong focus on medical scheduling systems and Epic EMR tools. Capable of developing training materials and facilitating sessions that enhance operational efficiency and patient service.

Highest-signal resume keywords

Epic EMR ProficiencyMedical Scheduling Systems KnowledgeTraining and Onboarding ExperienceStrong Facilitation SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Scheduling SystemsInsurance WorkflowsPatient Service ProtocolsTraining Material DevelopmentPerformance Metrics AssessmentWorkflow StandardizationCharge Review WorkflowsPatient Intake ProcessesCross-Training InitiativesProcess Improvement

Soft Skills

Interpersonal CommunicationAdaptabilityCollaborationAttention to DetailLeadership by Influence

Tools & Technologies

Epic CadenceOffice EquipmentData Entry ToolsTraining Software

Certifications & Qualifications

Medical Office Administration CertificationEpic Cadence CertificationAdult Education Methodologies Certification

Industry Keywords

Healthcare AdministrationFront Office OperationsClinic Support StaffMulti-Site Healthcare OrganizationCompliance Standards

About the role

Key responsibilities & impact

Lead front office onboarding and clinic orientation for new clinic support staff.
Deliver role-specific training on scheduling, insurance verification, charge review workflows, and patient intake.
Serve as the on-site trainer during go-live support, workflow changes, and new site launches.
Collaborate with clinical leadership and subject matter experts to design and update training materials, job aids, and standard operating procedures.
Develop, schedule, and lead ongoing training sessions, refresher courses, and cross-training initiatives.
Incorporate feedback and performance metrics into training updates and identify opportunities to enhance learning outcomes.
Assess training needs and performance gaps through clinic observations, teammate feedback, and performance reports.
Promote standardization of appointment scheduling, check-in/check-out, prior authorization workflows, and Epic EMR tools such as Cadence.
Support process improvement initiatives that enhance patient access, revenue cycle operations, and front desk efficiency.
Partner with Clinic Managers, Practice Manager, and the Clinical Education team to align training with organizational goals.
Serve as a liaison between front office staff and operational leadership to ensure training reflects current policies, compliance standards, and best practices.
Foster a culture of service, accountability, and continuous learning across front office functions.
Travel frequently to clinics across Central and Eastern Washington.

Requirements

What you’ll need

Associate’s degree in healthcare administration, education or related field, or equivalent experience.
Three years of experience in a front office role within a healthcare clinic setting.
Proven experience in training, onboarding, or mentoring front office or clinical support staff.
Strong knowledge of medical scheduling systems, insurance workflows, and patient service protocols.
Proficiency with Epic EMR, particularly Epic Cadence, or similar systems.
Willingness and ability to travel regularly across clinical locations within Central and Eastern Washington.
Strong facilitation and interpersonal communication skills.
Ability to translate complex workflows into teachable steps and tools.
Excellent organizational skills and attention to detail.
Adaptable and capable of training across varying clinical environments and skill levels.
Demonstrated ability to lead by influence and foster collaboration.
Bachelor’s degree in healthcare administration, education, or related field. (Preferred)
Experience in a multi-site or matrixed healthcare organization. (Preferred)
Certification in medical office administration, Epic Cadence, or adult education methodologies. (Preferred)
Ability to lift or carry items weighing up to 25 pounds.
Ability to use a keyboard and computer for extended periods and communicate clearly in person and over the telephone.
Manual dexterity for data entry and use of office equipment.
Required to provide proof of or complete a written attestation of a religious or medical exemption for influenza and Hepatitis B vaccines.

Benefits

Comp & perks

Paid Time Off & Paid Holidays
Medical/Vision/Dental Insurance
Personal Funding Accounts (HSA, FSA, DCA)
401K
Basic Life Insurance
Disability-Short Term and Long-Term
Supplemental Life and ADD&D
Tuition Reimbursement for qualifying programs
Employee Assistance