Healthcare Call Center Representative

KinwellHealth

. Respond to incoming calls and messages from patients regarding appointments, services, billing, and general inquiries.

Posted 11/6/2026full-timeSeattle • Washington • United StatesJunior💰 $47,400 - $71,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in healthcare customer service, including effective communication, appointment scheduling, and insurance verification while adhering to HIPAA regulations. Capable of managing high call volumes and maintaining patient confidentiality in electronic medical records systems.

Highest-signal resume keywords

Healthcare Customer ServiceHIPAA ComplianceElectronic Medical Records (EMR)Microsoft Office SuiteMedical Terminology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingInsurance VerificationPatient Record ManagementCall Center ExperienceHealthcare Software Proficiency

Soft Skills

Strong Verbal CommunicationActive ListeningProblem-SolvingEmpathyAdaptability

Tools & Technologies

EPICHealthcare-Related Software

Industry Keywords

Patient InteractionCall Volume ManagementMedical Office SettingCustomer Service Best PracticesHealthcare Administration

About the role

Key responsibilities & impact

Respond to incoming calls and messages from patients regarding appointments, services, billing, and general inquiries.
Provide clear, compassionate, and respectful communication with each patient.
Achieve daily inbound call goals aligned with call volume demands.
Schedule, reschedule, and confirm patient appointments.
Coordinate with clinic staff on patient inquiry follow-up and communicate changes to patients.
Verify insurance information and patient records, and notify patients of pre-visit requirements.
Enter patient information into electronic medical records (EMR) systems while maintaining confidentiality and HIPAA compliance.
Manage patient files, notes, and communication logs.
Update records and document patient interactions.
Provide administrative support, including referrals, follow-up calls, co-pay collection, and other tasks.
Manage patient check-in and check-out and scan medical records as needed.
Communicate with clinic staff about clinic operations, resources, and policies.
Assist in developing improved communication processes to streamline patient services.

Requirements

What you’ll need

High school diploma or equivalent.
One year of customer service experience in a call center, medical office setting, or equivalent experience.
Proficiency in Microsoft Office Suite.
Understanding of healthcare customer service best practices, HIPAA regulations, and medical terminology.
Strong verbal and written communication skills, active listening, problem-solving abilities, and proficiency in using healthcare-related software.
Ability to manage high volumes of calls efficiently, maintain a calm and empathetic demeanor, work independently, and adapt to a fast-paced environment.
Associate’s degree in healthcare administration, customer service, or related field. (Preferred)
Two years of experience in a medical call center or similar environment. (Preferred)
Knowledge of medical terminology and healthcare insurance processes. (Preferred)
Experience using EPIC. (Preferred)
Ability to navigate within clinical or administrative areas of a healthcare organization.
Ability to perform essential physical requirements with or without an accommodation, including prolonged sitting, computer work, lifting or carrying up to 25 pounds, bending, stooping, reaching, keyboarding, clear communication, and manual dexterity.
Proof of or written attestation of a religious or medical exemption for influenza and Hepatitis B vaccines; healthcare providers may also be subject to CDC recommended vaccines.

Benefits

Comp & perks

Paid Time Off & Paid Holidays
Medical/Vision/Dental Insurance
Personal Funding Accounts (HSA, FSA, DCA)
401K
Basic Life Insurance
Disability-Short Term and Long-Term
Supplemental Life and ADD&D
Tuition Reimbursement for qualifying programs
Employee Assistance