Referral Coordinator

KinwellHealth

. Manage patient referrals to specialists, external healthcare providers, and other service providers.

Posted 9/19/2026full-timeSpokane Valley • Washington • United StatesJuniorMid-Level💰 $44,800 - $67,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient referrals, ensuring compliance with healthcare regulations, and maintaining accurate documentation in EMR systems. Strong communication and organizational skills are essential for facilitating smooth transitions of care and enhancing patient experiences.

Highest-signal resume keywords

Referral CoordinationEMR ProficiencyInsurance VerificationMedical SchedulingCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Referral ProcessesMedical TerminologyDocumentation AccuracyTime ManagementMultitasking

Soft Skills

Verbal CommunicationWritten CommunicationPatient-Centered Approach

Tools & Technologies

Epic EMRCerner EMRMicrosoft Office SuiteInsurance Verification Portals

Certifications & Qualifications

Associate Degree in Healthcare-Related FieldCertificate in Healthcare-Related Field

Industry Keywords

HIPAA ComplianceHealthcare RegulationsPatient ReferralsTransitions of Care

About the role

Key responsibilities & impact

Manage patient referrals to specialists, external healthcare providers, and other service providers.
Process, coordinate, prioritize, and follow up on patient referrals to ensure timely transitions of care.
Identify referral-process issues and delays and implement solutions.
Schedule specialist and external-provider appointments based on patient needs, insurance requirements, and provider availability.
Maintain referral processes and workflows and implement improvements.
Provide medical records, information, and referral documents to providers promptly.
Verify insurance coverage and obtain required pre-authorizations.
Develop relationships with external providers and specialists.
Communicate referral status, appointment details, preparation instructions, and follow-up actions to patients.
Address patient inquiries and concerns related to referrals.
Document referral information in the EMR, including follow-up actions, appointment confirmations, and patient communication.
Maintain referral records and report referral statuses.
Ensure compliance with federal and state regulations, including HIPAA.

Requirements

What you’ll need

High school diploma or equivalent relevant work experience.
Two years’ experience in a healthcare setting, preferably in referral coordination, medical scheduling, or similar administrative role.
Demonstrated experience in a customer service environment.
Proficiency in EMR systems (e.g., Epic, Cerner), Microsoft Office Suite, and insurance verification portals.
Knowledge of medical terminology, referral processes, and healthcare regulations (e.g., HIPAA).
Excellent verbal and written communication skills, with the ability to interact professionally with patients, providers, and external partners.
Ability to create accurate and thorough documentation, strong time management, and multitasking abilities.
Demonstrates a patient-centered approach, prioritizing positive patient experiences and smooth care transitions.
Associate degree (AA) or certificate in a healthcare-related field. (Preferred)
Experience using Epic EMR system. (Preferred)
Ability to navigate within clinical or administrative areas of a healthcare organization.
Ability to use a keyboard and computer for extended periods and communicate clearly in person and over the telephone.
Manual dexterity for data entry and use of office equipment.
Ability to lift or carry items weighing up to 25 pounds; occasionally bend, stoop, or reach.
Proof of or written attestation for a religious or medical exemption for influenza and Hepatitis B vaccines.

Benefits

Comp & perks

Paid Time Off & Paid Holidays
Medical/Vision/Dental Insurance
Personal Funding Accounts (HSA, FSA, DCA)
401K
Basic Life Insurance
Disability-Short Term and Long-Term
Supplemental Life and ADD&D
Tuition Reimbursement for qualifying programs
Employee Assistance