Operations Intern

Kiva

. Screen and approve loan applications alongside the review team .

Posted 10/1/2026part-timeRemote • United StatesEntry Level💰 $800 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong critical thinking and problem-solving skills while effectively managing borrower relationships and improving operational processes. Proficient in data analysis and communication, with a focus on enhancing the borrower experience and supporting impact storytelling initiatives.

Highest-signal resume keywords

Critical ThinkingRelationship-BuildingData AnalysisWritten CommunicationGoogle Docs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisLoan Application ReviewProcess ImprovementImpact StorytellingTraining Material Development

Soft Skills

Problem-SolvingAttention to DetailProactivityIndependenceOrganization

Tools & Technologies

Google DocsMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Borrower ExperienceFundraising CampaignsKiva U.S.Cross-Functional ProjectsCapital Access Managers

About the role

Key responsibilities & impact

Screen and approve loan applications alongside the review team
Support borrowers via text and phone calls throughout fundraising campaigns
Manage borrower delinquency and establish action plans to get borrowers back on track
Pilot process and infrastructure improvements to operations
Collaborate with U.S. Partnerships colleagues to improve the Kiva U.S. partner experience
Take on cross-functional projects increasing the value entrepreneurs receive from Kiva
Collect, synthesize, and implement internal and external changes based on feedback from applicants, borrowers, and partners
Source Kiva U.S. borrower stories and support impact storytelling initiatives
Improve training materials and resources for Capital Access Managers
Gain a deep understanding of the borrower experience and participate in loan application review
Assist with analysis and project-based work in communications, data analysis, product, partner success, strategic partnerships, and impact

Requirements

What you’ll need

At least 21 years of age or older by January 12, 2027
Able to commit to the full 6-month term
Strong critical thinking, with an eye for detail and ownership of your work
Enjoys problem-solving and relationship-building
Strong written and verbal communication
Highly proactive and able to work independently
Highly organized individual with an aptitude for working in a start-up environment
Intermediate skills in Google Docs, Word, Excel, and PowerPoint
Must have authorization to work in the United States on a permanent, full-time basis
Kiva cannot provide visa sponsorship
Availability for 24–32 hours per week from January 12, 2027 through June 30, 2027

Benefits

Comp & perks

Professional development and skills workshops
Access to Kiva’s network of Kiva Fellowship and Internship Alumni
Optional participation in Kiva’s Employee Resource Groups (ERGs) and social activities such as happy hours and coffee chats
References are gladly given for successful participants
Modest $800 monthly stipend to help offset expenses