Kiva

Operations

• Screen and approve loan applications alongside the review team
• Support borrowers via text and phone calls throughout fundraising campaigns
• Manage borrower delinquency and establish action plans to get borrowers back on track
• Pilot process and infrastructure improvements to operations
• Collaborate with U.S. Partnerships colleagues to improve the Kiva U.S. partner experience
• Take on cross-functional projects increasing the value entrepreneurs receive from Kiva
• Collect, synthesize, and implement internal and external changes based on feedback from applicants, borrowers, and partners
• Source Kiva U.S. borrower stories and support impact storytelling initiatives
• Improve training materials and resources for Capital Access Managers
• Gain a deep understanding of the borrower experience and participate in loan application review
• Assist with analysis and project-based work in communications, data analysis, product, partner success, strategic partnerships, and impact

Operations Intern

Product Manager

• Define and drive the vision for the product area and create an action plan prioritizing impact, results, and speed of learning
• Lead problem discovery and prioritization
• Evaluate internal and market signals to identify promising long-term bets and product ideas
• Use frameworks and structured thinking to make decisions amid ambiguity
• Define outcomes, KPIs, and success metrics
• Conduct qualitative and quantitative customer research
• Build stakeholder relationships and align leadership and cross-functional partners around the product vision
• Partner with engineering to build and execute quality solutions
• Help shape go-to-market plans for significant releases
• Communicate roadmap, vision, results, and tradeoffs across the organization
• Iterate, scale, or stop initiatives based on learning
• Communicate ideas and prototype with AI to validate ideas or experiment
• Report to the Head of Product and collaborate with engineering, design, marketing, and strategic partnerships

Operations Intern

Principal Product Manager