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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong project management skills, effective communication abilities, and a proactive approach to volunteer engagement and support. Proficient in utilizing tools like Google Docs and Iterable to enhance volunteer coordination and streamline processes.
Highest-signal resume keywords
Project Management SkillsStrong Written And Verbal CommunicationIntermediate Skills In Google DocsAttention To DetailProblem-Solving Ability
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Volunteer CoordinationQA TestingData AnalysisEmail Process RefinementSurvey Design And Analysis
Soft Skills
Critical ThinkingRelationship-BuildingHighly OrganizedProactive Work EthicAbility To Work Independently
Tools & Technologies
IterableGoogle DocsMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint
Industry Keywords
Volunteer EngagementCommunity ResponsesMotivational MessagingEvent PlanningRecruitment Resources
About the role
Key responsibilities & impact- Engage the volunteer community through Colibri discussion boards and coordinate volunteer recognition efforts
- Post original messaging about loan review needs, Kiva news, and initiatives
- Support cross-functional event planning and motivational messaging during Kiva campaigns
- Research volunteer recruitment resources, post job descriptions, and assist with initial application screening
- Assist with QA testing and documentation for volunteer-facing communication tools
- Create reference materials such as FAQs and training videos
- Help refine automated email processes using Iterable
- Draft motivational messaging, plan volunteer events, design and analyze surveys, and strategize communication timing and methods
- Suggest ways to streamline recurring volunteer engagement responsibilities and reduce manual administration
- Research and review online tools and products for programmatic scaling
- Compile and analyze volunteer surveys, polls, click rates, and community responses; present results to the team
- Manage a new email channel and document processes
- Contribute to and manage aspects of various projects as needed
- Train as a loan reviewer for process understanding and skills-building, though editing or translating loans is not the main focus
Requirements
What you’ll need- At least 21 years of age or older by January 12, 2027
- Able to commit to the full 6-month term
- Strong critical thinking, attention to detail, and ownership of work
- Problem-solving and relationship-building ability
- Strong written and verbal communication skills
- Highly proactive and able to work independently
- Highly organized, with aptitude for working in a start-up environment
- Intermediate skills in Google Docs, Word, Excel, and PowerPoint
- Willing to collaborate in a team environment
- Ability to differentiate tones between internal and external audiences
- Able to work with little direction
- Demonstrated project management skills and ability to set and meet project deadlines
- Authorization to work in the United States on a permanent, full-time basis
- Must be available for the full internship period from January 12, 2027 through June 30, 2027
Benefits
Comp & perks- Professional development and skills workshops
- Access to Kiva’s network of Kiva Fellowship and Internship Alumni
- Optional participation in Kiva’s Employee Resource Groups (ERGs) and social activities such as happy hours and coffee chats
- References are gladly given for successful participants
- $800 monthly stipend before taxes
