Working Student, Customer Success & Communications

. First point of contact for customers, providing knowledgeable responses to inquiries or routing them to the appropriate team.

Posted 9/25/2026part-timeZürich • SwitzerlandEntry LevelWebsite

Key responsibilities & impact

First point of contact for customers, providing knowledgeable responses to inquiries or routing them to the appropriate team.
Support the onboarding of new customers.
Document customer requests and bugs in accordance with quality processes.
Work closely with the Product team to resolve issues quickly.
Provide administrative support to Business Development and Customer Success, including account setup and analysis of customer metrics.
Create and implement communications materials.
Support the Marketing team with content creation and marketing initiatives.

What you’ll need

You are studying Psychology, Communications, Business Administration, or a comparable degree program.
You have at least four semesters of study remaining.
You work in a structured, meticulous, and independent manner.
You are able to stay organized while managing multiple tasks.
You enjoy working in a team, show initiative, and take responsibility.
Strong communication skills and the ability to build trusting relationships.
Excellent written and spoken German and English.
Strong interest in digital solutions and mental health.
Initial practical experience through internships, student positions, or personal projects in Customer Support/Success.
Employment as a working student at 60%.

Comp & perks