Klenico Health AG

Customer Success Manager

• First point of contact for customers, providing knowledgeable responses to inquiries or routing them to the appropriate team.
• Support the onboarding of new customers.
• Document customer requests and bugs in accordance with quality processes.
• Work closely with the Product team to resolve issues quickly.
• Provide administrative support to Business Development and Customer Success, including account setup and analysis of customer metrics.
• Create and implement communications materials.
• Support the Marketing team with content creation and marketing initiatives.

Working Student, Customer Success & Communications