Working Student: Customer Success, Communications

Klenico Health AG

. First point of contact for customers, providing competent responses to inquiries or routing them to the appropriate team .

Posted 10/9/2026part-timeZürich • SwitzerlandEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills in both German and English, with a structured and detail-oriented approach to customer support and onboarding. Capable of managing multiple tasks while collaborating effectively with teams in a fast-paced environment.

Highest-signal resume keywords

Customer Support ExperienceExcellent Communication SkillsDetail-Oriented ApproachDigital Solutions AffinityContent Creation Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingIssue DocumentationAccount SetupCustomer Metrics Analysis

Soft Skills

Strong Team PlayerOrganizational SkillsInitiativeSense of Responsibility

Industry Keywords

Customer SuccessMarketing InitiativesMental Health InterestCommunications Materials

About the role

Key responsibilities & impact

First point of contact for customers, providing competent responses to inquiries or routing them to the appropriate team
Support the onboarding of new customers
Document customer issues and bugs in accordance with quality processes
Work closely with the Product team to resolve issues quickly
Provide administrative support to Business Development and Customer Success
Set up accounts and analyze customer metrics
Create communications materials
Support the Marketing team with content creation and marketing initiatives

Requirements

What you’ll need

Currently pursuing a degree in Psychology, Communications, Business Administration, or a comparable field
At least four semesters remaining in your studies
Structured, detail-oriented, and independent approach to work
Ability to stay organized while managing multiple tasks
Strong team player with initiative and a sense of responsibility
Excellent communication skills
Excellent written and spoken German and English
Strong affinity for digital solutions and an interest in mental health
Initial practical experience in Customer Support or Customer Success through internships, student jobs, or personal projects

Benefits

Comp & perks

Ownership instead of micromanagement
Freedom to drive your own ideas forward
Meaningful work with a real impact
Flexible working hours and a healthy work-life balance
Open, supportive team culture and a healthy working environment
Regular offsites and optional after-work events
Feedback surveys about day-to-day work
Space for your own ideas and input