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KMS Lighthouse

Support Engineer

KMS Lighthouse

. Serve as a primary technical support contact for enterprise customers, with a focus on the Australian and APAC customers .

Posted 11/4/2026full-timeMelbourne • AustraliaJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support for SaaS-based products, with strong skills in troubleshooting, incident resolution, and customer communication. Proficient in Linux, SQL scripting, and cloud technologies, particularly Microsoft Azure.

Highest-signal resume keywords
Technical Support ExperienceSaaS Product SupportLinux ProficiencySQL ScriptingMicrosoft Azure Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Technical SupportTroubleshootingSQL ScriptingLinuxInfrastructure KnowledgeNetworking KnowledgeCloud TechnologiesApplication SupportIncident ResolutionRoot Cause Analysis
Soft Skills
Strong CommunicationProblem-Solving
Tools & Technologies
ITSMJira
Industry Keywords
SaaSAPACClient-FacingDocumentationBusiness Continuity

Tech Stack

Tools & technologies
AzureCloudITSMLinuxSQL

About the role

Key responsibilities & impact
  • Serve as a primary technical support contact for enterprise customers, with a focus on the Australian and APAC customers
  • Receive, triage, investigate, and resolve support tickets
  • Perform in-depth troubleshooting of application, system, and infrastructure-related issues
  • Work closely with Development and DevOps teams on incident resolution and root cause analysis
  • Participate in onboarding, upgrades, and business continuity events
  • Conduct live troubleshooting sessions with customers
  • Maintain documentation of issues and resolutions

Requirements

What you’ll need
  • 2+ years in a client-facing Technical Support or Application Support role
  • Experience supporting SaaS-based products
  • Hands-on Linux experience (logs, CLI)
  • Basic to intermediate infrastructure and networking knowledge
  • SQL scripting and database familiarity
  • Cloud experience, preferably Microsoft Azure
  • ITSM knowledge and ticketing systems (Jira – plus)
  • Strong communication and problem-solving skills