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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing strategic partnerships within higher education, focusing on relationship building, program management, and data-driven decision-making to enhance student success and engagement. Proven ability to collaborate across teams and leverage insights for continuous improvement and growth opportunities.
Highest-signal resume keywords
Higher Education ExperiencePartnership ManagementData Analysis and InsightsProgram ManagementSales and Account Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Relationship BuildingProactive CommunicationOrganizational SkillsTeam CollaborationAdaptability
Industry Keywords
EdTechStakeholder EngagementProgram AdoptionPartner RetentionStudent SuccessGrowth OpportunitiesPeer TutoringCampus StakeholdersStrategic PlanningKnowledge Sharing
About the role
Key responsibilities & impact- Manage a strategic portfolio of 10–20 college and university partners
- Build trusted relationships with campus stakeholders through regular meetings, strategic touchpoints, and proactive communication
- Develop and execute partner engagement plans aligned to institutional priorities and Knack’s partnership goals
- Support successful partner launches, ongoing engagement, program adoption, and stakeholder communication
- Lead renewal activities and partner retention efforts
- Identify growth opportunities, including expansions, upsells, referrals, and additional stakeholder adoption
- Collaborate with Sales and Marketing to pursue growth opportunities
- Conduct regular program reviews and strategic conversations to assess progress, identify challenges, and uncover improvement and growth opportunities
- Leverage partner data and insights to provide actionable recommendations that strengthen program performance, engagement, and impact
- Collaborate with Sales, Marketing, Operations, and Academic Relations to ensure a seamless partner experience
- Increase program visibility, stakeholder engagement, and campus adoption with internal teams
- Contribute to internal knowledge-sharing, process improvements, and strategic initiatives
- Travel as needed to support partner engagement, relationship development, and growth opportunities
- Report directly to the Vice President of Partner Success
Requirements
What you’ll need- 4-6+ years of experience in higher education, sales, account management, customer success, program management, or partnership management
- EdTech experience is a plus
- Passion for education and student success
- Ability to build relationships and engage with a range of campus stakeholders
- Proactive, organized, and able to thrive in a fast-paced environment
- Experience managing relationships, projects, accounts, or programs and balancing multiple priorities
- Ability to work with data and translate insights into clear recommendations and next steps
- Comfort identifying opportunities for partner growth and collaborating with internal teams
- Ability to contribute to a team and take the lead when needed
- Willingness to travel as needed
- Value teamwork, mission-driven work, accessibility, and supporting student success
- Experience with peer tutoring or peer programs in higher education is extra credit
- EdTech experience is extra credit
- Experience as a peer tutor or in student support roles is extra credit
- Experience working directly with colleges and universities is extra credit
- Experience connecting programs or services to student success outcomes is extra credit
Benefits
Comp & perks- Competitive salary
- Vested stock options (equity ownership)
- Health care benefits (medical, dental, vision)
- 401K
- Wellness stipend
- Flexible time off
- Work-from-home flexibility
- Monthly stipend
- Company-sponsored technology and equipment
- Company events and outings
- Autonomy, ownership, and the opportunity to grow alongside a phenomenal and passionate team