Knack

Customer Success Manager

• Manage a strategic portfolio of 10–20 college and university partners
• Build trusted relationships with campus stakeholders through regular meetings, strategic touchpoints, and proactive communication
• Develop and execute partner engagement plans aligned to institutional priorities and Knack’s partnership goals
• Support successful partner launches, ongoing engagement, program adoption, and stakeholder communication
• Lead renewal activities and partner retention efforts
• Identify growth opportunities, including expansions, upsells, referrals, and additional stakeholder adoption
• Collaborate with Sales and Marketing to pursue growth opportunities
• Conduct regular program reviews and strategic conversations to assess progress, identify challenges, and uncover improvement and growth opportunities
• Leverage partner data and insights to provide actionable recommendations that strengthen program performance, engagement, and impact
• Collaborate with Sales, Marketing, Operations, and Academic Relations to ensure a seamless partner experience
• Increase program visibility, stakeholder engagement, and campus adoption with internal teams
• Contribute to internal knowledge-sharing, process improvements, and strategic initiatives
• Travel as needed to support partner engagement, relationship development, and growth opportunities
• Report directly to the Vice President of Partner Success

Partner Success Executive