Senior Manager, RBS Site Implementation

KNAPP North America

. Manage the RBS implementation management function .

Posted 9/22/2026full-timeKennesaw • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex implementations and site launches while ensuring operational readiness and adherence to safety and quality standards. Proven ability to lead cross-functional teams and maintain financial discipline through effective resource planning and risk management.

Highest-signal resume keywords

Implementation ManagementProject ManagementCross-Functional LeadershipRisk ManagementBudget Awareness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation PlanningOperational TransitionsChange ControlGovernanceQuality SystemsResource PlanningMilestone ReviewsDecision LogsHandover CriteriaLaunch Playbooks

Soft Skills

CoachingPrioritizationAccountabilityCommunicationProfessional Etiquette

Tools & Technologies

Integrated SchedulesRisk RegistersExecutive ReportingTemplatesChecklists

Certifications & Qualifications

Bachelor’s DegreeAuthorization to Work in the U.S.Passport or Ability to Obtain Passport

Industry Keywords

Customer Service OperationsHealth & SafetyOperational ReadinessMulti-Site EnvironmentStabilization Programs

About the role

Key responsibilities & impact

Manage the RBS implementation management function
Ensure consistent, predictable execution of new site launches, expansions, customer transitions, stabilization programs, and formal handovers into site operations
Provide leadership, prioritization, coaching, and governance for Implementation Managers
Establish one accountable launch process across the RBS portfolio
Translate RBS strategy into scalable implementation standards
Develop and continuously improve launch playbooks, readiness gates, checklists, templates, and handover criteria
Maintain portfolio visibility through integrated schedules, milestone reviews, risk registers, decision logs, and executive status reporting
Oversee implementation planning from early engagement through launch, stabilization, and formal handover
Ensure staffing, hiring, training, operational routines, documentation, tools, technology, materials, safety requirements, and support models are deployment-ready
Drive structured stabilization programs with measurable exit criteria and corrective actions
Define and reinforce cross-functional interfaces, RACI, handovers, service levels, and escalation paths
Act as the senior RBS implementation contact for leadership, customers, and cross-functional stakeholders
Identify, assess, and mitigate implementation risks affecting safety, quality, cost, schedule, scope, customer readiness, or operational stability
Provide financial discipline through resource planning, budget awareness, forecast inputs, change control, and cost reporting
Capture lessons learned and prevent recurring issues

Requirements

What you’ll need

Bachelor’s degree in engineering, operations, business, project management, or related field, or equivalent relevant experience
Progressive experience leading complex implementations, site launches, operational transitions, or service deployments in a multi-site environment
Demonstrated people-leadership experience, including coaching managers, setting priorities, and driving accountability across concurrent initiatives
Strong project and portfolio management capability, including planning, governance, budget awareness, risk management, change control, and executive reporting
Proven ability to lead cross-functional teams and align senior internal, customer, and supplier stakeholders
Working knowledge of customer service operations, maintenance or resident-site environments, quality systems, Health & Safety, and operational readiness
Authorization to work in the U.S.
Passport or ability to obtain passport
Professional office etiquette is required at all times
Travel required
Ability to work flexible hours based on project milestones, go-live activities, escalations, and site-specific operational needs
Strict adherence to KNAPP’s drug-free workplace policy; candidates are subject to drug screening and must remain drug-free during employment

Benefits

Comp & perks

2 remote days per week when in office
Half day Fridays when in office
Industry competitive compensation
Health, dental, vision, and life insurance
Flexible Spending Accounts
Short & Long Term Disability
401k with a very generous employer match and no vesting
Paid Vacation & Holidays
Profit Sharing
Paid Parental Leave
Subsidized Daycare
Tuition Reimbursement
Pet Insurance
Subsidized food delivery
Monthly celebrations
Quarterly employee events
Corporate Social Responsibility including recycling, sustainability and volunteering