KNAPP North America

Full-stack Engineer

• Develop functioning software solutions within solution design requirements from the Software Solution Engineering group
• Work with the Commissioning group to ensure successful solution delivery
• Work within a development team on projects spanning KNAPP software products, including potentially new software products
• Provide third-level support for software solutions
• Clarify development requirements with the Lead Software Developer
• Understand logistical requirements and create high-quality software solutions
• Create software designs, architectures, and module test plans within specified technologies
• Consider customer requests when finding and implementing solutions
• Implement defined solutions within required time and schedule
• Ensure software quality through integration and sufficient testing against requirements
• Document software solutions and performed tests
• Re-evaluate development efforts for own software solutions
• Provide technical information regarding software solutions
• Support and advise software solution engineering, quality assurance, commissioning, project management, service center, and technical editors
• Share knowledge with colleagues and mentor others
• Provide remote and occasional onsite support during initial onsite commissioning testing
• Provide third-level hotline support
• Notify the project lead developer and direct supervisor about difficulties or delays
• Participate in software development process improvements
• Provide feedback when process improvements or training are needed
• Travel to evaluate developments during and after integration and incorporate knowledge into subsequent projects

Software Developer II

Technician

• Provide first-class maintenance and support for customers operating and maintaining automated storage, retrieval, storage, and picking systems
• Diagnose and repair electro-mechanical faults and failures
• Provide preventative maintenance as part of a resident service and support system
• Provide 24-hour maintenance support or support according to customer schedules
• Respond efficiently to customers in coordination with on-site maintenance departments, following a first-time-right policy
• Participate in customer and KNAPP site-related meetings
• Provide emergency breakdown and maintenance support
• Build effective working relationships with customers and operational agents
• Achieve performance standards for output, response speed, repair quality, and workmanship
• Provide maintenance support for installed systems and related issues
• Maintain quality communication with customers and KNAPP
• Write clear, legible reports
• Implement site quality, safety, and statutory procedures
• Meet regularly with the Maintenance Operations Manager to discuss activities and progress
• Accurately log spare-parts usage with customers and KNAPP’s spare-parts team
• Maintain tools and equipment in presentable, usable condition
• Ensure timesheets and documentation are accurate and submitted weekly for supervisor sign-off
• Train customers’ maintenance teams

Mobile Maintenance Technician

Support Engineer

• Provide customer-facing software support for KNAPP customers experiencing software issues, operational disruptions, questions, or service requests
• Work on incidents with Service Desk, Logistics Operations Engineers, software development, project teams, Service Delivery, and other internal departments
• Follow KNAPP’s Incident Management process, including incident analysis, prioritization support, escalation coordination, customer communication, and closure activities
• Analyze software behavior, logs, interfaces, database information, system processes, and operational symptoms to identify possible causes and next steps
• Support troubleshooting, technical clarification, request handling, workaround identification, and resolution coordination
• Trigger and support Problem Management for recurring incidents, known errors, systemic issues, or root-cause topics
• Maintain documentation including incident notes, troubleshooting steps, technical findings, known errors, change information, test results, and knowledge articles
• Share best practices, lessons learned, and technical guidance with Service Desk, Logistics Operations Engineers, and other internal teams
• Travel and provide occasional after-hours support based on business needs

Software Support Engineer

Project Manager

• Manage multiple projects of low complexity and up to one project of moderate complexity concurrently with direct supervision
• Manage 2-4 projects up to $20 million in value or a single project up to $5 million
• Manage retrofits or brownfield projects for existing KNAPP customers
• Integrate scope from one KNAPP subsidiary and limited third-party equipment
• Perform minor software development of established KNAPP products
• Ensure communication between project stakeholders, KNAPP resources, suppliers, and others
• Steer project-related activities and ensure timely completion
• Produce, distribute, and file project documentation, including meeting minutes, agendas, schedules, risk registers, correspondence, cost analyses, status reports, and open-issues lists
• Escalate issues appropriately to eliminate negative project impact
• Operate and negotiate within KNAPP policies, procedures, and directives
• Communicate directly with customers as primary contact or support Senior Project Managers/Project Directors
• Create, maintain, and track project schedules using critical path methodology
• Maintain project budget forecasts with Project Controlling
• Manage customer and sub-supplier contracts
• Coordinate change-order pricing and proposals
• Evaluate RFQs and subcontracts for major buy-out/third-party components and systems
• Coordinate project resources with internal team managers
• Drive resolution of project-related open issues
• Manage multiple small projects simultaneously or support a single large project

• Utilize knowledge of warehouse control systems
• Generate and provide monthly customer reports and analytics summarizing incidents, changes, trends, and service desk efficiency
• Coordinate problem-free implementation of upgrades and expansions
• Fine-tune systems for optimal performance aligned with customer needs
• Conduct monthly conference calls with customers and IT departments
• Ensure proper operations, assist in finding solutions, and coordinate further measures for existing problems
• Serve as the direct contact for IT-related issues
• Oversee the quality of KNAPP-provided IT infrastructure and IT services

Service Delivery Project Manager

Manager

• Serve as the customer-facing voice for KNAPP Inc. and manage communication between customers, the site team, and the Resident Business Manager
• Attend daily production meetings and maintain strong customer engagement
• Develop and manage site budgets, cost projections, and associated commercial activities
• Lead the development, implementation, and daily supervision of maintenance programs, processes, personnel, and documentation
• Supervise, interview, hire, train, assign, and evaluate site team members
• Provide leadership and guidance to Resident Site personnel
• Support customer operation and maintenance of automated storage and retrieval systems and storage and picking systems
• Oversee system improvements, installations, technical and regulatory training, reactive repairs, and service-level agreement delivery
• Mentor, coach, teach, and develop on-site staff
• Maintain customer relationships and ensure excellent customer satisfaction
• Promote a safety culture; oversee Health & Safety, risk assessments, the MHE risk register, and compliance with safety policies and procedures
• Provide monthly commercial and technical reports
• Manage information systems support and maintenance through direct reports
• Plan and implement system security policy
• Manage supply chain activities, suppliers, sub-suppliers, maintenance hardware, and spares inventory
• Produce and maintain MHE Planned Preventative Maintenance work schedules
• Monitor MHE progress, attendance, quality, health, safety, and cost plans
• Approve revised MHE documents, drawings, and correspondence
• Serve as custodian of site escalation and grievance procedures
• Respond to and address emergency calls
• Perform other duties commensurate with the role

Site Maintenance Manager

Planner Scheduler

• Establish and maintain good customer relations by promptly responding to external and internal customer inquiries and promoting the Company's products and services
• Perform data entry into KNAPP CMMS, KPI reports, and Excel spreadsheets
• Maintain and format Excel spreadsheets and generate daily, weekly, and monthly workflow, parts usage, and system performance reports
• Utilize Kisoft Analytics and SCADA
• Plan, schedule, and track corrective and preventive maintenance activities by task and priority level
• Review spare-parts stock and demand in the maintenance department
• Manage work orders, documentation, and assets within the CMMS
• Coordinate and support plant-wide shutdowns as necessary
• Perform other duties as assigned

Maintenance Planner, Scheduler

• Manage Customer Service contracts within the assigned market, customer, and/or contract area
• Negotiate and draft service contracts using company standard templates in partnership with Corporate Counsel and company leadership
• Provide independent contract-related support to new and existing customers
• Answer customer and internal questions about contracts, amendments, billing plans, project deadlines, and service provision dates
• Serve as the main point of contact for contract structures and contractual services for customers, internal departments, and other KNAPP subsidiaries
• Coordinate closely with internal teams and the parent company in Austria
• Optimize and adapt existing service contracts in document form and SAP based on customer requirements
• Add offers and contracts to the ERP system
• Support the management team in new business initiatives as needed
• Perform other assigned tasks and duties

Service Level Manager

Supervisor

• Coordinate field service activities, preventive and corrective maintenance planning, technician deployment, customer communication, and operational workflow management
• Establish and maintain customer relations by responding to internal and external inquiries and promoting company products and services
• Supervise and guide the team to complete reactive repairs within time constraints
• Maintain customer satisfaction while achieving acceptable commercial return
• Partner with the Planner/Scheduler on technician schedules, coverage gaps, operational priorities, and field-team leadership
• Maintain accurate service, maintenance, asset, and work-order records in approved business systems
• Perform data input and daily reporting for ASTA, Planning Tool, C4S, and SAP
• Maintain and format Excel spreadsheets and generate daily, weekly, and monthly workflow and system-performance reports
• Recommend process improvements that enhance service delivery and operational performance
• Provide maintenance calculations and solutions to customers
• Plan, schedule, and track corrective and preventive maintenance by task and priority using C4S, SAP, ASTA, and Planning Tool
• Create and manage work orders, documentation, and assets in SAP and ASTA
• Coordinate and support technical interventions and call-outs in C4S and other approved channels
• Perform other duties as assigned

Supervisor, Field Service

• Manage the RBS implementation management function
• Ensure consistent, predictable execution of new site launches, expansions, customer transitions, stabilization programs, and formal handovers into site operations
• Provide leadership, prioritization, coaching, and governance for Implementation Managers
• Establish one accountable launch process across the RBS portfolio
• Translate RBS strategy into scalable implementation standards
• Develop and continuously improve launch playbooks, readiness gates, checklists, templates, and handover criteria
• Maintain portfolio visibility through integrated schedules, milestone reviews, risk registers, decision logs, and executive status reporting
• Oversee implementation planning from early engagement through launch, stabilization, and formal handover
• Ensure staffing, hiring, training, operational routines, documentation, tools, technology, materials, safety requirements, and support models are deployment-ready
• Drive structured stabilization programs with measurable exit criteria and corrective actions
• Define and reinforce cross-functional interfaces, RACI, handovers, service levels, and escalation paths
• Act as the senior RBS implementation contact for leadership, customers, and cross-functional stakeholders
• Identify, assess, and mitigate implementation risks affecting safety, quality, cost, schedule, scope, customer readiness, or operational stability
• Provide financial discipline through resource planning, budget awareness, forecast inputs, change control, and cost reporting
• Capture lessons learned and prevent recurring issues

Senior Manager, RBS Site Implementation

Principal

• Support, develop, test, and implement PLC programs for automated logistics systems
• Lead the design and development of control systems
• Provide technical guidance and mentorship to junior engineers and technicians
• Diagnose and resolve control-system issues
• Prepare detailed technical documentation and reports on system performance and project progress
• Travel to assigned U.S. client sites as required

Principal Control Systems Commissioning Technician

Payroll

• Serve as a payroll subject matter expert managing complex payroll activities.
• Handle complex payroll transactions and scenarios while ensuring accuracy and compliance with federal, state, and local regulations.
• Lead end-to-end payroll processing, including audits, validations, reconciliations, and payroll balancing.
• Review payroll data and resolve discrepancies before processing.
• Administer and monitor payroll taxes, garnishments, deductions, and wage-related compliance requirements.
• Provide guidance on payroll legislation, taxation, system functionality, and best practices.
• Research and resolve difficult payroll issues.
• Maintain knowledge of payroll laws, regulations, and industry trends.
• Prepare documentation for internal and external audits.
• Participate in compliance reviews and controls testing.
• Identify payroll risks and recommend corrective actions.
• Support payroll controls and governance processes.
• Identify opportunities for process improvement, automation, and operational efficiency.
• Participate in payroll system implementations, upgrades, testing, and integrations.
• Develop and update payroll procedures, process documentation, and training materials.
• Support HRIS, payroll technology, and process transformation initiatives.
• Coach, guide, and share knowledge with Payroll Administrators and Payroll Specialists.
• Assist with onboarding and training new payroll team members.
• Partner with HR, Finance, Benefits, and business leaders on payroll matters.
• Support reporting requests and provide payroll analysis.
• Communicate with employees regarding sensitive and complex payroll matters.

Senior Payroll Specialist

Engineer

• Independently prepare projects as an initial stage of project implementation
• Program and configure SCADA software packages
• Create, maintain, and improve commissioning documentation
• Train customers on SCADA technology
• Support commissioners through feedback and collective troubleshooting
• Align with supervisors and collateral colleagues to complete daily processes efficiently
• Coordinate with commissioners to remotely test relevant signals
• Abide by KNAPP safety guidelines and regulations on-site
• Train customers and maintenance teams on SCADA technology
• Verify electrical schematics against the final on-site installation
• Coordinate daily job duties at customer sites with involved parties, customers, and internal departments
• Coordinate with commissioners to test relevant signals at customer sites

SCADA Engineer I

• Configure, validate, and optimize digital twin simulation environments
• Support testing and troubleshooting of digital twin and PLC-controlled environments
• Execute simulation support activities during system integration and commissioning
• Ensure alignment between PLC logic and digital twin environments
• Analyze system behavior and differentiate root causes between PLC logic and simulation environments
• Troubleshoot and resolve issues during digital twin testing, PLC testing, integration, and commissioning
• Align simulation environments with project schedules, test plans, and commissioning milestones
• Escalate system performance deviations and timeline risks to project teams
• Partner with controls, commissioning, and project teams to reflect system design and operational intent
• Provide technical guidance on simulation tools and structured testing practices
• Manage simulation licensing and environment capacity
• Develop and maintain documentation covering configurations, test setups, issues, resolutions, and lessons learned
• Perform additional duties as assigned

Digital Twin Engineer I

Mechanical Engineer

• Detail and clarify third-party equipment with new or existing vendors
• Primarily work on final engineering projects (>90%)
• Summarize project goals with solution engineering and sales
• Verify technical feasibility requirements
• Determine whether KNAPP-side developments are necessary
• Coordinate with other departments to ensure requirements are met and information is properly distributed
• Clarify additional customer requirements and applicable codes
• Design KNAPP and buyout workstations
• Define integration requirements for third-party equipment within KNAPP or customer scope
• Conduct engineering according to KNAPP standards
• Evaluate project schedules, set priorities, and escalate issues
• Hold regular engineering meetings
• Verify and approve vendor quotes or approval documents
• Determine, check, and release required KNAPP material into production
• Create permit drawings and documents
• Create installation documents and hand them over to the installation team
• Occasionally oversee third-party equipment installations
• Create as-built drawings and update project documents
• Ensure final documents are stored accurately
• Improve departmental standards and engineering efficiency
• Occasionally work on sales-phase projects (<10% of time)
• Guide and supervise solution/sales engineers
• Perform technical feasibility analysis for new projects
• Support cost and technical proposal generation
• Support requests for quotes from third-party vendors and subcontractors