Service Delivery Project Manager

KNAPP North America

. Utilize knowledge of warehouse control systems .

Posted 9/24/2026full-timeKennesaw • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in warehouse control systems and IT support, with a strong focus on customer service and project management. Proficient in generating reports and analytics, ensuring optimal system performance, and coordinating IT-related solutions.

Highest-signal resume keywords

Warehouse Control SystemsDatabase-Level SQLSAP - C4SC++Java

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceProject ManagementIT SupportReport GenerationSystem Optimization

Soft Skills

Problem-SolvingCommunicationCoordination

Certifications & Qualifications

Drug-Free Workplace Compliance

Industry Keywords

IT InfrastructureService Desk EfficiencyCustomer Analytics

Tech Stack

Tools & technologies

JavaSQLC++

About the role

Key responsibilities & impact

Utilize knowledge of warehouse control systems
Generate and provide monthly customer reports and analytics summarizing incidents, changes, trends, and service desk efficiency
Coordinate problem-free implementation of upgrades and expansions
Fine-tune systems for optimal performance aligned with customer needs
Conduct monthly conference calls with customers and IT departments
Ensure proper operations, assist in finding solutions, and coordinate further measures for existing problems
Serve as the direct contact for IT-related issues
Oversee the quality of KNAPP-provided IT infrastructure and IT services

Requirements

What you’ll need

2 years of experience in customer service, project management, or IT support
Experience with database-level SQL
Experience with SAP - C4S
Knowledge of C++ and Java
Travel (15%) to U.S. client sites required as assigned by employer
Less than 5% international travel
Must adhere to KNAPP’s drug-free workplace policy
Candidates subject to drug screening
Must remain drug-free during employment

Benefits

Comp & perks

Industry competitive compensation
Health, dental, vision, and life insurance
Flexible Spending Accounts
Short- and Long-Term Disability
401k with a very generous employer match and no vesting
Paid Vacation & Holidays
Profit Sharing
Paid Parental Leave
Subsidized Daycare/child-care
Tuition Reimbursement
Pet Insurance
Subsidized food delivery
Monthly team building and celebrations
Quarterly employee events
Corporate Social Responsibility including recycling, sustainability, and volunteering
New, state-of-the-art office complex, showroom, and automation test center