Service Level Manager

KNAPP North America

. Manage Customer Service contracts within the assigned market, customer, and/or contract area .

Posted 9/24/2026full-timeKennesaw • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in contract management, negotiation, and drafting, with a strong understanding of legal principles and compliance. Proficient in utilizing SAP and Microsoft Office to optimize service contracts and support customer service initiatives.

Highest-signal resume keywords

Contract ManagementNegotiation SkillsSAP KnowledgeMicrosoft Office ProficiencyExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract DraftingContract ReviewKnowledge of Laws and RegulationsIntralogistics Systems KnowledgeCustomer Service Management

Soft Skills

Team CollaborationIndependent WorkPresentation SkillsProfessional Office Etiquette

Tools & Technologies

SAPERP SystemMicrosoft Office

Certifications & Qualifications

Bachelor’s Degree in Business Administration or Legal StudiesAuthorization to Work in the U.S.

Industry Keywords

Customer Service ContractsContractual ServicesService Provision DatesBilling PlansCompliance with Drug Screening Requirements

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage Customer Service contracts within the assigned market, customer, and/or contract area
Negotiate and draft service contracts using company standard templates in partnership with Corporate Counsel and company leadership
Provide independent contract-related support to new and existing customers
Answer customer and internal questions about contracts, amendments, billing plans, project deadlines, and service provision dates
Serve as the main point of contact for contract structures and contractual services for customers, internal departments, and other KNAPP subsidiaries
Coordinate closely with internal teams and the parent company in Austria
Optimize and adapt existing service contracts in document form and SAP based on customer requirements
Add offers and contracts to the ERP system
Support the management team in new business initiatives as needed
Perform other assigned tasks and duties

Requirements

What you’ll need

Bachelor’s degree, preferably in business administration, legal studies or related field or equivalent combination of education, training and experience
0-3 years of experience as a contract administrator or manager preferred
Ability to draft/review contract agreements for final approval
Basic knowledge of laws, regulations, and contract trends that will impact the businesses' goals and objectives
Working knowledge of intralogistics systems is a plus
Ability to work independently and on a team
Proficient knowledge of Microsoft Office or related software
SAP knowledge is a plus
Excellent communication skills both written and verbal
Strong presentation skills
Authorization to work in the U.S.
Passport or ability to obtain passport
Professional office etiquette is required at all times
Travel required up to 30%
Ability to sit for long periods of time, stand, walk, speak, demonstrate visual acuity, finger dexterity, listening, reaching at arm’s length, and lift up to 25 pounds
Strict adherence to KNAPP’s drug-free workplace policy and compliance with drug screening requirements

Benefits

Comp & perks

2 remote days per week
Half day Fridays
A beautiful new, state-of-the-art office complex in Kennesaw, GA
Industry competitive compensation
Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
401k with a very generous employer match and no vesting!
Paid Vacation & Holidays
Profit Sharing
Paid Parental Leave
Subsidized Daycare
Tuition Reimbursement
Pet Insurance
Subsidized food delivery
Monthly celebrations
Quarterly employee events
Corporate Social Responsibility including recycling, sustainability and volunteering