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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer relationships, overseeing maintenance programs, and ensuring compliance with safety policies. Proficient in budget management, team leadership, and technical reporting within automated storage and retrieval systems.
Highest-signal resume keywords
Customer Relationship ManagementBudget Development and ManagementMaintenance Program SupervisionHealth and Safety ComplianceTeam Leadership and Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Budget ManagementMaintenance Program DevelopmentTechnical ReportingAutomated Storage and Retrieval SystemsMHE Planned Preventative MaintenanceRisk AssessmentSupply Chain ManagementSystem Security Policy ImplementationEmergency ResponseRegulatory Training
Soft Skills
CommunicationLeadershipMentoringCustomer EngagementProfessional Office Etiquette
Tools & Technologies
Information Systems SupportMHE Risk RegisterService-Level Agreement ManagementDocumentation Management
Certifications & Qualifications
Authorization to Work in the U.S.Drug-Free Workplace Compliance
Industry Keywords
Automated Storage SystemsMaintenance HardwareSafety PoliciesProduction MeetingsSite Team Management
About the role
Key responsibilities & impact- Serve as the customer-facing voice for KNAPP Inc. and manage communication between customers, the site team, and the Resident Business Manager
- Attend daily production meetings and maintain strong customer engagement
- Develop and manage site budgets, cost projections, and associated commercial activities
- Lead the development, implementation, and daily supervision of maintenance programs, processes, personnel, and documentation
- Supervise, interview, hire, train, assign, and evaluate site team members
- Provide leadership and guidance to Resident Site personnel
- Support customer operation and maintenance of automated storage and retrieval systems and storage and picking systems
- Oversee system improvements, installations, technical and regulatory training, reactive repairs, and service-level agreement delivery
- Mentor, coach, teach, and develop on-site staff
- Maintain customer relationships and ensure excellent customer satisfaction
- Promote a safety culture; oversee Health & Safety, risk assessments, the MHE risk register, and compliance with safety policies and procedures
- Provide monthly commercial and technical reports
- Manage information systems support and maintenance through direct reports
- Plan and implement system security policy
- Manage supply chain activities, suppliers, sub-suppliers, maintenance hardware, and spares inventory
- Produce and maintain MHE Planned Preventative Maintenance work schedules
- Monitor MHE progress, attendance, quality, health, safety, and cost plans
- Approve revised MHE documents, drawings, and correspondence
- Serve as custodian of site escalation and grievance procedures
- Respond to and address emergency calls
- Perform other duties commensurate with the role
Requirements
What you’ll need- Authorization to work in the U.S.
- Passport or ability to obtain passport
- Willingness to work on weekends and/or overtime as required
- Professional office etiquette is required at all times
- Occasional travel required
- Physical requirements may include sitting, squatting, walking, reaching out to arm’s length, reaching overhead, lifting between 50–100 pounds, and reading
- Strict adherence to KNAPP’s drug-free workplace policy
- Candidates will be subject to drug-screening and expected to remain drug-free during employment
Benefits
Comp & perks- Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more
- 401k with a very generous employer match and no vesting
- Paid Vacation & Holidays
- Profit Sharing
- Paid Parental Leave
- Subsidized Daycare
- Tuition Reimbursement
- Pet Insurance
- Industry competitive compensation