Supervisor, Field Service

KNAPP North America

. Coordinate field service activities, preventive and corrective maintenance planning, technician deployment, customer communication, and operational workflow management .

Posted 9/22/2026full-timeKennesaw • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating field service activities, preventive and corrective maintenance planning, and team leadership while maintaining customer satisfaction and operational efficiency. Proficient in utilizing SAP, C4S, and advanced Excel for data management and reporting.

Highest-signal resume keywords

Field Service CoordinationPreventive And Corrective Maintenance PlanningTeam Leadership And ManagementSAP Software ProficiencyAdvanced Excel Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Preventive MaintenanceCorrective MaintenanceData Input And ReportingWork Order ManagementMaintenance CalculationsTechnical InterventionsProcess ImprovementFacilities MaintenanceService Delivery EnhancementOperational Workflow Management

Soft Skills

Effective CommunicationSelf-Directed WorkTeam GuidanceCustomer RelationsProfessional Office Etiquette

Tools & Technologies

SAPC4SASTAPlanning ToolMS Office ExcelMS Office Access

Industry Keywords

Field Service OperationsMechanical FitterService TechnicianCommissioning EngineerElectrical EngineeringMechatronicsControl Technology

About the role

Key responsibilities & impact

Coordinate field service activities, preventive and corrective maintenance planning, technician deployment, customer communication, and operational workflow management
Establish and maintain customer relations by responding to internal and external inquiries and promoting company products and services
Supervise and guide the team to complete reactive repairs within time constraints
Maintain customer satisfaction while achieving acceptable commercial return
Partner with the Planner/Scheduler on technician schedules, coverage gaps, operational priorities, and field-team leadership
Maintain accurate service, maintenance, asset, and work-order records in approved business systems
Perform data input and daily reporting for ASTA, Planning Tool, C4S, and SAP
Maintain and format Excel spreadsheets and generate daily, weekly, and monthly workflow and system-performance reports
Recommend process improvements that enhance service delivery and operational performance
Provide maintenance calculations and solutions to customers
Plan, schedule, and track corrective and preventive maintenance by task and priority using C4S, SAP, ASTA, and Planning Tool
Create and manage work orders, documentation, and assets in SAP and ASTA
Coordinate and support technical interventions and call-outs in C4S and other approved channels
Perform other duties as assigned

Requirements

What you’ll need

Bachelor’s degree in electrical engineering, mechatronics, or control technology or equivalent combination of education and experience
3+ years of relevant experience as a mechanical fitter, service technician or commissioning engineer or similar position
Minimum two (2) years of experience leading, coordinating, or managing teams and resources
Experience in facilities maintenance, field service operations, or preventive and corrective maintenance planning preferred
Ability to communicate effectively with all levels of the organization
Ability to work in a self-directed manner and provide direction to others
Ability to recognize opportunities for process improvements and assist with implementing them
Strong computer skills
Advanced proficiency with MS Office Excel and Access
Knowledge of various SAP software
Travel may be required up to 50%
Weekend work is required
Professional office etiquette is required at all times
Physical requirements may include sitting, squatting, walking, reaching to arm’s length, reaching overhead, lifting between 50–100 pounds, and reading
Strict adherence to KNAPP’s drug-free workplace policy; candidates are subject to drug screening and must remain drug-free during employment

Benefits

Comp & perks

2 remote days per week when in office
Half day Fridays when in office
A beautiful new, state-of-the-art, office complex in Kennesaw, GA
Industry competitive compensation
Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
401k with a very generous employer match and no vesting!
Paid Vacation & Holidays
Profit Sharing
Paid Parental Leave
Subsidized Daycare
Tuition Reimbursement
Pet Insurance
Subsidized food delivery
Monthly celebrations
Quarterly employee events
Corporate Social Responsibility including recycling, sustainability and volunteering