Customer Service Coordinator

Knights of Columbus

. Service inbound telephone and email requests from Knights of Columbus agents and members .

Posted 10/22/2026full-timeRemote • Connecticut • United StatesMid-LevelSenior💰 $39,500 - $67,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication, active listening, and professionalism. Proficient in handling complex inquiries related to insurance and annuity transactions while utilizing administrative systems for information retrieval.

Highest-signal resume keywords

Customer Service ExperienceEffective CommunicationActive ListeningMulti-Tasking SkillsFast-Paced Call Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance KnowledgeAnnuity KnowledgeFraternal TransactionsCall DocumentationPolicyholder Information Procedures

Soft Skills

EmpathyProfessionalismWillingness to LearnAdaptabilityFeedback Reception

Tools & Technologies

KofC Administrative Systems

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Knights of ColumbusCustomer SatisfactionFirst-Call ResolutionQuality AssessmentsFraternal Rules

About the role

Key responsibilities & impact

Service inbound telephone and email requests from Knights of Columbus agents and members
Handle complex inquiries involving insurance, annuity, membership, and fraternal transactions
Greet callers professionally and verify security information
Ask probing questions to determine callers’ needs and provide appropriate responses
Use KofC administrative systems to research information and answer inquiries
Respond to questions about life insurance, ownership rights, cash values, accounting and taxation, annuities, settlement options, and fraternal rules
Follow procedures for releasing policyholder information
Assess needs for Home Office assistance and forward requests to appropriate departments
Review, analyze, and respond to email inquiries or route them to the proper department
Serve as liaison between the KofC website and appropriate departments
Review departmental communications, product updates, and other tools
Perform other customer-service-related duties as requested by the supervisor
Focus on first-call resolution, limiting hold time, effective call documentation, and appropriate escalation
Participate in monthly quality assessments, feedback, and mid-year reviews

Requirements

What you’ll need

Outstanding customer service experience showcasing expertise, fostering trust, and growing customer satisfaction
Effective communication, active listening, empathy, and professionalism
Solid written communication skills
Ability to work and grow in a fast-paced, high-volume call center environment
Willingness to learn new skills and adjust to changes quickly
Open to feedback to support performance and development
Solid computer and multi-tasking skills
High school diploma or equivalent required
Authorization to work in the US required
Position is not eligible for visa sponsorship
Ability to remain in a stationary position for a majority of the workday
French Canadian or Spanish is a plus but not required

Benefits

Comp & perks

13 paid holidays per year in addition to vacation and paid sick leave
Flexible workweek schedules
Certifications, designation, and tuition reimbursement
401(k) retirement savings plan with matching company contributions
Cash balance retirement plans fully funded by the company
Short-term disability and term life insurance fully paid for by the company
Up to 12 weeks of childbirth leave under STD policy
One week of fully paid parental leave for all new parents, including adoptive and foster parents
A variety of health insurance options, including premium-level family coverage and a pre-tax Health Savings Account with employer contributions
Long-term disability insurance
Dental insurance
Vision insurance
Health club membership reimbursement
Employee Assistance Program