Knights of Columbus

Platform Engineer

• Establish and lead an enterprise platform engineering function
• Accelerate technology delivery, strengthen governance, and improve operational efficiency
• Partner with stakeholders to shape platform strategy, roadmap, architecture, standards, and prioritized backlog
• Lead platform architecture and implementation, including Azure Landing Zones, reusable Terraform modules, and automated deployment patterns
• Build and mentor the platform engineering team, including infrastructure staff transitioning into platform engineering roles
• Establish standards for infrastructure as code, CI/CD, testing, documentation, and policy as code
• Partner with security, infrastructure, application development, and finance teams to embed governance, reliability, and cost management into platform services
• Drive adoption through customer engagement, self-service capabilities, and continuous improvement
• Communicate priorities, risks, and outcomes to executive leadership
• Perform occasional after-hours and weekend work for maintenance windows or critical issues
• Report to the AVP of Infrastructure Delivery

Explore Associate Director – Platform Engineering at Knights of Columbus. Review requirements and application details.

Associate Director – Platform Engineering

Customer Support

• Service inbound telephone and email requests from Knights of Columbus agents and members
• Handle complex inquiries involving insurance, annuity, membership, and fraternal transactions
• Greet callers professionally and verify security information
• Ask probing questions to determine callers’ needs and provide appropriate responses
• Use KofC administrative systems to research information and answer inquiries
• Respond to questions about life insurance, ownership rights, cash values, accounting and taxation, annuities, settlement options, and fraternal rules
• Follow procedures for releasing policyholder information
• Assess needs for Home Office assistance and forward requests to appropriate departments
• Review, analyze, and respond to email inquiries or route them to the proper department
• Serve as liaison between the KofC website and appropriate departments
• Review departmental communications, product updates, and other tools
• Perform other customer-service-related duties as requested by the supervisor
• Focus on first-call resolution, limiting hold time, effective call documentation, and appropriate escalation
• Participate in monthly quality assessments, feedback, and mid-year reviews

Explore Customer Service Coordinator at Knights of Columbus. Review requirements and application details.

Open roles

Associate Director – Platform Engineering

Customer Service Coordinator