Knowledge and Communication Specialist – Contact Center

KnitWell Group

. Develop and implement knowledge management strategies supporting operational efficiency and business goals .

Posted 10/14/2026full-timeUnited StatesJuniorMid-Level💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in knowledge management and corporate communications, with a strong focus on developing effective internal and customer-facing communication strategies. Proficient in managing knowledge bases and utilizing Microsoft Office Suite to enhance operational efficiency and collaboration.

Highest-signal resume keywords

Knowledge ManagementCorporate CommunicationsMicrosoft Office Suite ProficiencyContent DevelopmentInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Knowledge ManagementContent DevelopmentInformation OrganizationProcess Change CommunicationCustomer Experience Updates

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationStrong Attention to DetailAdaptabilityCollaboration

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookMicrosoft OneDriveMicrosoft SharePointMicrosoft TeamsContact Center Systems

Industry Keywords

Knowledge BaseIVRCRMOMSInternal Communication Strategies

About the role

Key responsibilities & impact

Develop and implement knowledge management strategies supporting operational efficiency and business goals
Curate, maintain, and audit a centralized knowledge base
Develop and maintain self-service knowledge articles for customer-facing platforms
Establish partnerships with business units to improve collaboration and knowledge-sharing
Create and manage internal communication strategies
Maintain the internal SharePoint site with policies, marketing updates, product knowledge, and promotions
Collaborate with Contact Center leaders on brand updates, customer-facing concerns, and associate initiatives
Develop and distribute communications about process changes, customer experience updates, and engagement programs
Act as a communications liaison to align messaging with company and brand voice
Support new initiatives and system changes with leadership teams
Coordinate communication among internal teams, third-party vendors, and associates
Align communication efforts with employee retention and satisfaction goals

Requirements

What you’ll need

Excellent written and verbal communication skills
High School diploma, GED, or Bachelor’s degree preferred
2+ years of experience in knowledge management, corporate communications, or content development
Strong ability to organize and present information effectively
Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, OneDrive, SharePoint, and Teams
Experience with Contact Center systems such as knowledge base, IVR, CRM, and OMS is a plus
Strong interpersonal skills and ability to collaborate effectively across teams
Highly adaptable, proactive, and able to manage multiple projects with minimal supervision
Strong attention to detail and ability to meet deadlines
Ability to work a flexible schedule to meet business needs
Must be authorized to work for any employer in the United States without sponsorship

Benefits

Comp & perks

Merchandise discount at select KnitWell Group brands
Support for individual development
Opportunities for career mobility within the family of brands
Local volunteer opportunities
Annual donation and volunteer match to eligible nonprofit organizations
Philanthropic activities to support communities
Medical, dental, and vision insurance
401(K)
Employee Assistance Program (EAP)
Paid time off and holidays