KnitWell Group

IT Support

• Provide exceptional customer service to store personnel through level 2 incident management
• Maintain brand service level agreements from a level 2 incident management perspective
• Act as an additional escalation point for level 1 analysts
• Troubleshoot POS registers, Apple hardware/software, traffic counters, OrPOS POS software, and POS peripherals
• Assist third-party technicians during hardware installations, deinstallations, Real Estate events, and ad hoc hardware-related projects
• Assist IT leadership with project planning, budgeting, resource allocation, strategy, and technology road mapping
• Provide direction and oversight for store technology project work to ensure adherence to budget and timeline
• Escalate project issues and risks as needed
• Track time in the time tracking tool
• Attend support meetings as needed
• Maintain incident tickets, emails, and knowledge documentation
• Work a 40-hour week plus after-hours on-call responsibilities

Analyst, Store Support – IT

Manager

• Lead a team in creating a hospitable environment for store associates and customers
• Develop strategic leadership and business acumen skills in store leaders to maximize performance and profitability
• Model exceptional customer service and relationship-building behaviors
• Attract, develop, and retain high-performance teams and build future bench strength
• Partner with senior field leadership and business partners to execute company initiatives across brand expression, selling culture, operations, and technology
• Develop and cultivate customer, peer, and cross-functional relationships
• Teach and develop Store leaders to become entrepreneurial business leaders
• Deliver consistent business results by creating customer experiences and deepening relationships
• Maintain understanding of selling culture and OMNI functionality, including order/ship from store, clienteling, and outreach
• Develop and execute strategies for new customer acquisition and local community relationships
• Use customer feedback and insights to enhance the selling culture and customer experience
• Provide weekly Customer Mindset context and communicate NPS and district feedback
• Manage expenses and control payroll
• Use reporting to maximize district efficiencies and implement strategies and action plans
• Monitor retail competitive trends and bring innovative solutions
• Analyze Profit/Loss reports and drive EBITDA
• Communicate expectations, provide guidance, deliver feedback, and empower team members

District Manager

• Lead a team in creating a hospitable environment for store associates and customers
• Develop strategic leadership and business acumen skills in store leaders
• Maximize store performance and profitability
• Create memorable customer experiences and build enduring internal and external relationships
• Demonstrate exceptional customer service and reinforce Chico’s FAS selling culture
• Attract, develop, and retain a high-performance team and build future bench strength
• Partner with senior field leadership and business partners to execute company initiatives across brand expression, selling culture, operations, and technology
• Teach and develop Store leaders to become entrepreneurial business leaders
• Develop and execute strategies for new customer acquisition and local community relationships
• Use customer feedback and insights to enhance selling culture and customer experience
• Provide weekly Customer Mindset context and communicate NPS and district feedback
• Manage expenses and control payroll
• Use reporting to maximize district efficiencies and implement action plans
• Monitor retail competitive trends and bring innovative solutions
• Read and analyze Profit/Loss reports and drive EBITDA
• Communicate expectations, provide guidance, deliver feedback, and empower the team

Sales

• Assist the store leadership team with general store operations, including opening and closing responsibilities
• Share brand priorities, initiatives, and messages with store teams
• Lead by example on the sales floor, sharing product knowledge and utilizing an omni-channel approach
• Provide coaching and encouragement to keep the team on track with performance goals
• Execute cash handling, scheduling, inventory management, and merchandise replenishment
• Maintain knowledge of current sales, promotions, and store policies
• Support associate development, provide coaching feedback, and assist with scheduling when needed
• Share ideas and insights with the store leadership team
• Contribute to a positive work environment through teamwork with peers and leaders

Analyst, Store Support – IT

District Manager

District Manager

Sales Lead