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About the role
Key responsibilities & impact- Support day-to-day administration of the People function and smooth operation of the HQ workplace
- Serve as a first point of contact for Tier 1 employee questions about People processes, policies, benefits, and systems
- Coordinate onboarding and offboarding administration for HQ and Retail employees, including HRIS workflows and documentation
- Prepare employee letters for promotions, transfers, title changes, compensation changes, and other employment updates
- Process employee lifecycle changes and maintain accurate employee records in the HRIS
- Partner with Payroll on lifecycle changes and new-hire documentation
- Prepare employment verification letters and standard employee documentation
- Support benefits administration, EFAP administration, and monthly People News communications
- Monitor compliance training completion and maintain work authorization documentation and permit renewal tracking
- Administer employee discount access and coordinate employee technology needs throughout the employee lifecycle
- Identify improvements to People processes and administrative workflows
- Serve as a primary contact for HQ office needs, visitors, mail, deliveries, office inquiries, and facilities coordination
- Administer building access and manage office inventory and supplies
- Maintain relationships with building management, facilities vendors, and workplace service partners
- Partner with the Employee Experience Specialist and broader People Team on employee programs and experiences
Requirements
What you’ll need- 1 to 3 years of experience in People or HR administration, workplace operations, office administration, or a similar employee- or customer-facing role
- Highly organized, able to manage multiple priorities, deadlines, and recurring processes with strong attention to detail
- Warm, responsive, and service-oriented approach to employee support
- Proactive approach to identifying employee process, record, and workplace needs
- Ability to handle sensitive and confidential employee information with care and sound judgment
- Comfortable learning and working across different systems and technology
- Interest in simplifying, organizing, and improving recurring processes
- Ability to work in-office 3–4 days per week, with Monday, Tuesday, and Wednesday required
Benefits
Comp & perks- 100% employer-paid premiums for extended health and dental plans from the first day for eligible permanent, full-time employees
- Mental health support through Employee Assistance Programs via Dialogue, including virtual coaching, therapy, and counseling
- Paid Parental Leave topping up salary to 80% for eligible permanent, full-time employees
- RRSP matching program for permanent full-time team members
- 50% discount on Knix products
- Inclusive and equitable work environment
- Reasonable accommodations during the application process
