Lending Manager – Front End

Knock

. Manage and scale the remote Loan Assistant team .

Posted 10/30/2026full-timeRemote • United StatesSeniorLead💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing remote teams within the mortgage industry, focusing on coaching, regulatory compliance, and customer service. Proven ability to establish best practices, track KPIs, and foster team engagement through effective communication and training.

Highest-signal resume keywords

Mortgage Loan Processing ManagementRemote Team LeadershipRegulatory Compliance KnowledgeCoaching and MentoringCustomer Service Focus

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Mortgage ExperienceLoan ProcessingPost-Closing ManagementKPI TrackingProcedure WritingWorkflow AdjustmentEscalation ManagementTeam Scorecard CompilationProcess Gap IdentificationVirtual Training

Soft Skills

Strong Written CommunicationTeam BuildingAttention to DetailEngagement and AccountabilityDiversity and Inclusion Commitment

Tools & Technologies

HRISSlackVideo Meeting Applications

Industry Keywords

Mortgage Regulatory ComplianceLoan Pipeline ManagementCustomer ServiceTeam AccountabilityVirtual Team Management

About the role

Key responsibilities & impact

Manage and scale the remote Loan Assistant team
Share weekly, monthly, quarterly, and annual team and company goals and hold team members accountable
Build camaraderie and teamwork through virtual team meetings and regular 1:1 check-ins
Run virtual training for new Loan Assistants
Serve as the team’s go-to for escalations, questions, and exceptions
Mentor people inside and outside the team
Document conversations in the HRIS and build ownership across the team
Manage the bridge loan pipeline from setup through initial disclosure, submission, and post-closing
Coach the team, provide feedback, and balance workloads to meet company SLAs
Support post-closing review
Resolve loan findings with responsible team members
Work with Sales, Underwriting, and Closing to provide timely, accurate service
Compile quarterly team scorecard data to track KPIs and quality
Identify process and policy gaps with the Director of Lending Operations
Write or update procedures for review, training, and rollout
Establish best practices and adjust workflows to meet company KPIs
Take on ad hoc projects and provide support wherever needed

Requirements

What you’ll need

At least 10 years of relevant mortgage experience, including 5 or more years directly managing a fully remote team
Experience managing mortgage loan processing and/or post-closing teams
A track record of coaching teams and helping them succeed
Working knowledge of federal, state, and local mortgage regulatory compliance
Strong written and virtual communication skills
Ability to keep a distributed team aligned, engaged, and accountable using tools like Slack and video meetings
Strong focus on customer service
Close attention to detail
Commitment to diverse, equitable, and inclusive practices
High school diploma or equivalent experience
Ability to constantly operate a computer
Ability to communicate and exchange accurate information via telephone or internet video applications
Ability to perform essential job functions with or without reasonable accommodation

Benefits

Comp & perks

100% remote work culture
Top tier medical, dental, & vision benefits for full time employees starting on the first day of employment
Flexible Paid Time Off for full time employees
12 weeks paid parental leave for the birthing parent
6 weeks paid parental leave for the non-birthing parent
One thousand annually for professional development
Life, AD&D and Disability insurance for full time employees
401K (noncontributory by Knock) for all employees
$75 monthly allowance for health & wellness
Up to $400 monthly for a co-working space for eligible employees
$100 monthly allowance for home internet, mobile phone or other communication devices
$2,500 referral bonus for eligible employees
Company incentive plan (bonus)