Knock

Sales

• Own the Account Executive organization's performance, growth, and sales number
• Deliver the company plan for leads and loan applications across Account Executives, Senior Account Executives, and Wholesale Account Executives
• Set and maintain team production standards
• Hire, develop, coach, and hold the Account Executive team accountable
• Own AE onboarding and ramp as a measurable program
• Own organizational design, territory and coverage model, and AE headcount planning with Finance
• Maintain distinct playbooks for retail lending partners and the broader lender and agent set
• Design and evaluate AE compensation plans with the People team and Finance
• Deliver rolling forecasts to leadership and run pipeline and forecast cadence
• Serve as subject matter expert on the Account Executive channel
• Turn partner and borrower feedback into product, marketing, and lending operations changes
• Drive adoption of changes in the field

Director of Sales

Account Executive

• Lead a team of fully remote Account Executives
• Own team targets for outreach activity, leads, conversion, and monthly loan application volume
• Coach team members through weekly 1:1s, pipeline reviews, and live feedback on calls and partner meetings
• Hold Account Executives to production standards and intervene when performance falls behind
• Run weekly pipeline reviews, activity inspections, and forecast submissions
• Onboard and ramp new Account Executives to productivity
• Interview and hire Account Executives and build a candidate pipeline
• Equip the team to position the Knock Bridge Loan™ against alternatives and handle cost, rate, and timing objections
• Ensure compliant representation of Knock's partner lender relationships
• Maintain pipeline accuracy and data hygiene in MeridianLink Mortgage (MLM)
• Escalate systemic blockers to sales leadership with supporting evidence
• Partner with Lending Operations and Underwriting to keep submitted applications moving

Director of Sales

Manager, Account Executives