Loan Assistant

Knock

. Support the customer journey from application to funding .

Posted 10/10/2026full-timeRemote • United StatesJunior💰 $53,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mortgage operations, including loan processing and compliance with TRID regulations. Proven ability to manage a high volume of loan closings while providing exceptional customer service and maintaining attention to detail.

Highest-signal resume keywords

Mortgage Operations ExperienceActive NMLS LicenseLoan Origination System (LOS) ProficiencyTRID KnowledgeCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Loan ProcessingDocumentation GatheringPipeline ManagementClosing Disclosure ManagementPatriot Act VerificationCondo Approval Document ReviewLoan Estimate IssuanceQuota AchievementDetail OrientationProcess Compliance

Soft Skills

Team PlayerWritten CommunicationVerbal CommunicationAdaptabilityCustomer Service

Tools & Technologies

BlendGoogle Suite

Certifications & Qualifications

NMLS License

Industry Keywords

Mortgage OriginationLoan ClosingCustomer JourneyEquitable PracticesRemote Work Experience

About the role

Key responsibilities & impact

Support the customer journey from application to funding
Provide an overview of Knock’s products and programs
Assist customers through successful closing
Gather required documentation for loan processing and underwriting
Obtain Initial Closing Disclosure signatures to meet on-time closings
Manage a pipeline consisting of 30 loan closings per month
Complete Patriot Act verification based on customer ID
Ensure minimum submission requirements and documents are met before submitting loans to processing
Assist team members with borrower requests
Issue initial disclosures and revised Loan Estimates compliantly within 24–48 hours of receiving a loan, using TRID knowledge
Request and review condo approval documents and ensure relevant questions are completed
Meet or exceed individual quotas and company metrics
Respond to internal stakeholders and external customers
Follow guides, job aids, and scripts to gather loan documentation and disclose loan files
Promote best-in-class customer service from lead to closing
Continually learn and expand mortgage origination knowledge
Take on ad-hoc projects and support the team as needed

Requirements

What you’ll need

1+ years of experience in mortgage operations and/or processing
Active NMLS license or ability to acquire an NMLS license within the first 90 days of hire
Experience using a LOS, Blend and/or Google Suite required
Comfortable with change and working in a fast-paced, startup environment
Team player and fantastic written and verbal communicator
Ability to review and interpret internal guidelines
Process oriented with a keen eye for detail
Belief in creating diverse, equitable, and inclusive practices and programs
Proven success working 100% remote in prior positions and experience working with a distributed, national team
High school diploma or equivalent
Able to set up and constantly operate a computer
Able to communicate and exchange accurate information via telephone or internet video applications
Able to perform essential job functions with or without reasonable accommodation

Benefits

Comp & perks

Incentive plan (bonus)
Remote-first flexibility and 100% remote work culture
Top tier medical, dental, and vision benefits for full time employees starting on the first day of employment
Flexible Paid Time Off for full time employees
Paid parental leave for all full time employees: 12 weeks for the birthing parent and 6 weeks for the non-birthing parent
One thousand annually for professional development
Life, AD&D and Disability insurance for full time employees
401K (noncontributory by Knock) for all employees
$75 monthly allowance for health & wellness
Up to $400 monthly for a co-working space for eligible employees
$100 monthly allowance for home internet, mobile phone or other communication devices
$2,500 referral bonus for eligible employees
Purpose-driven work improving the homeownership journey
Supportive, growth-oriented culture
Diverse, equitable, and inclusive workplace