Loan Officer Assistant

Knock

. Support the customer journey from application to initial disclosures .

Posted 10/10/2026full-timeRemote • United StatesJunior💰 $51,000 - $56,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mortgage loan origination processes, including TRID guidelines and loan documentation, while providing exceptional customer service and managing a high volume of loan applications effectively.

Highest-signal resume keywords

Mortgage Loan OriginationNMLS LicenseEncompass SoftwareCustomer Service ExcellencePipeline Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Loan Application ProcessingTRID GuidelinesLoan EstimatesDocumentation GatheringPipeline Management

Soft Skills

Communication SkillsTeam CollaborationDetail OrientationAdaptabilityProblem Solving

Tools & Technologies

LOSMeridian LinkBlendGoogle Suite

Certifications & Qualifications

Active NMLS License

Industry Keywords

Mortgage OriginationCustomer JourneyLoan ClosingPre-Approval ProcessRemote Work Experience

About the role

Key responsibilities & impact

Support the customer journey from application to initial disclosures
Provide an overview of Knock’s products and programs
Assist Loan Officers by seeing customers through to a successful closing
Gather required documentation to complete loan applications
Work with borrowers and partners to help borrowers become pre-approved for the Knock Bridge Loan
Manage a pipeline of 200+ loan applications per month, per loan officer
Ensure minimum submission requirements and documents are met before submitting loans for disclosure
Follow up on disclosed loans to ensure timely signing
Assist Loan Officers and Loan Assistants with borrower requests
Assign new loan files to Loan Officers
Apply understanding of TRID guidelines and Loan Estimates
Work with internal risk and loan officers to ensure loans are properly set up and documented in Encompass
Provide excellent customer service and respond to all emails and voicemails
Meet or exceed individual quotas and company metrics
Work autonomously and search for answers before asking questions
Promote a People First culture and best-in-class customer service from lead to closing
Continually learn and expand knowledge of mortgage origination sales
Take on ad-hoc projects and support the team as needed

Requirements

What you’ll need

1+ year experience as a Mortgage Loan Originator or Sales Assistant (Loan Officer Assistant)
Active NMLS license or ability to acquire an NMLS license within the first 90 days of hire
Experience using LOS, Meridian Link, Blend and/or Google Suite required
Comfortable with change and working in a fast-paced, fully remote startup environment
Team player and fantastic communicator (written and verbal)
Ability to review and interpret internal guidelines
Process oriented with a keen eye for detail
Proven success working 100% remote in prior positions and experience working with a distributed, national team
High school diploma or equivalent
Able to perform essential functions with or without reasonable accommodation
Able to constantly operate a computer
Able to communicate and exchange accurate information via telephone or internet video applications

Benefits

Comp & perks

Uncapped incentive plan (bonus)
Top tier medical, dental, & vision benefits for full time employees starting on the first day of employment
Flexible Paid Time Off for full time employees
Paid parental leave for all full time employees: 12 weeks paid parental leave for the birthing parent; 6 weeks paid parental leave for the non-birthing parent
One thousand annually for professional development
Life, AD&D and Disability insurance for full time employees
401K (noncontributory by Knock) for all employees
$75 monthly allowance for health & wellness
Up to $400 monthly for a co-working space for eligible employees
$100 monthly allowance for home internet, mobile phone or other communication devices
$2,500 referral bonus for eligible employees
100% remote work culture
Flexible, people-first approach
Supportive, growth-oriented environment
Commitment to diverse, equitable, and inclusive culture