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KnowBe4

Account Manager, Strategic

KnowBe4

. Manage assigned enterprise and strategic customer accounts .

Posted 10/5/2026full-timeRemote • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in SaaS sales with a focus on enterprise accounts, utilizing value-based selling methodologies to achieve and exceed sales targets. Proficient in managing complex, multi-year deals and fostering relationships with C-level executives while leveraging CRM tools for pipeline management.

Highest-signal resume keywords
SaaS Sales ExperienceValue-Based Selling MethodologiesExecutive-Level Presentation SkillsCRM Experience (Salesforce)Pipeline Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Enterprise Account ManagementComplex Deal ClosingAccount Growth StrategyTechnical Objection HandlingDiscovery ConversationsProduct DemonstrationsSales ForecastingIT Security ConceptsBusiness Case DevelopmentMulti-Stakeholder Management
Soft Skills
Strong Communication SkillsTime ManagementOrganizational SkillsCuriosity and Desire to LearnLeadership in Team Settings
Tools & Technologies
SalesforceGmailSales ToolsBusiness Applications
Certifications & Qualifications
Network+Security+
Industry Keywords
CybersecurityHuman Risk ManagementZero Trust ArchitectureCloud Security ArchitecturePhishing Attack VectorsIAMSIEMSOARGRC PlatformsEmail Security

Tech Stack

Tools & technologies
CloudCyber Security

About the role

Key responsibilities & impact
  • Manage assigned enterprise and strategic customer accounts
  • Promote and sell KnowBe4 products and services to organizations with 1,501+ employees
  • Maximize cross-sell, add-on, upgrade, subscription-level, and seat-expansion opportunities
  • Build and maintain pipelines of account opportunities
  • Develop and manage relationships with assigned accounts
  • Identify decision-makers and qualify sales opportunities
  • Articulate the value of KnowBe4’s product suite and its security benefits
  • Achieve or exceed monthly quotas and targets
  • Promote products and services at trade shows as requested
  • Follow up on marketing leads to generate opportunities and pipeline
  • Negotiate discounted pricing within established policies
  • Maintain accurate customer call, email, note, task, demo, and related records
  • Support renewals where there is an opportunity to grow the account
  • Collaborate with Customer Success Managers and Renewal Specialists to increase customer commitment, usage, ARR, and product-suite adoption

Requirements

What you’ll need
  • Bachelor's Degree strongly preferred; exceptions may be made for military experience
  • Proven track record selling to EVP and C-level executives
  • 5+ years SaaS sales experience
  • Experience selling deals of $500K+ in the Enterprise segment
  • Experience selling multi-year deals
  • English and local language proficiency required for international roles
  • Expertise in value-based selling methodologies with enterprise accounts
  • Executive-level presentation and communication skills
  • Experience with strategic account planning and measurable account growth
  • Experience managing opportunities involving multiple stakeholders
  • Track record managing and closing complex, multi-year deals
  • Experience creating and communicating compelling business cases
  • Consultative selling and value selling methodology experience
  • Experience handling technical objections
  • Skilled in discovery conversations and tailored product demonstrations
  • Technical aptitude with sales tools
  • CRM experience, preferably Salesforce
  • Pipeline management and accurate forecasting experience
  • Familiarity with IT security concepts, practices, and procedures
  • Experience with Salesforce and Gmail
  • Network+ or Security+ preferred
  • Strong written and verbal communication skills with presentation experience
  • Time management and organizational skills
  • Ability to work with minimum supervision
  • General understanding of human risk management, network and email security, SIEM/SOAR, Zero Trust Architecture, cloud security architecture, phishing attack vectors, IAM, and security orchestration and automation
  • General understanding of enterprise IAM, SIEM, EDR, cloud security, email security, and GRC platforms
  • Basic computer literacy and comfort with business applications
  • Ability to quickly grasp and explain basic technical concepts
  • Ability to translate complex topics into simple terms
  • Interest in current technology and cybersecurity trends
  • Collegiate athlete or competitive sports background
  • History of setting and achieving ambitious goals
  • Track record of leadership in team settings
  • Genuine curiosity and desire to learn about cybersecurity and technical concepts

Benefits

Comp & perks
  • Company-wide bonuses based on monthly sales targets
  • Employee referral bonuses
  • Adoption assistance
  • Tuition reimbursement
  • Certification reimbursement
  • Certification completion bonuses
  • Modern, high-tech, and fun work environment