KnowBe4

Data Engineer

• Build and maintain high-scale, near real-time data pipelines for global product and service teams
• Design, build, and maintain production-grade event-based data pipelines processing thousands of events per second
• Implement scalable data modeling and orchestration logic to transform raw event streams into optimized downstream data models
• Extend core data platform toolsets and manage production pipeline release, monitoring, and maintenance
• Partner with product teams, downstream consumers, SRE/Infrastructure, and InfoSec to ensure data quality, security, and pipeline compliance
• Use agentic AI tooling to accelerate development, improve context management, and write maintainable code
• Provide operational support across US time zones while working from Brazil

Senior Data Engineer, Brazil

• Serve as a technical lead and architectural pillar for the global data platform team
• Partner with engineering management and stakeholders to define the long-term architecture of the event-driven platform
• Establish agentic AI frameworks and guide the team's technical direction
• Partner with the Principal Data Engineering Manager to design and plan core platform architecture, selecting tools, technologies, and system patterns
• Design systems and security guardrails for agentic experiences while preventing data leakage across multi-tenant environments
• Formulate data orchestration and modeling strategies, enforcing querying best practices and architectural standards
• Work with Infosec, SRE, and executive leadership to align platform initiatives with compliance, security, and business goals
• Guide Senior Engineers on complex design patterns, code quality, and adoption of modern data platform tools

Staff Data Engineer

Full-stack Engineer

• Manage and develop high-performing Customer Success teams and oversee daily, weekly, monthly and quarterly production
• Monitor statistics, reports and dashboards, identify improvement areas and create corrective action plans
• Ensure teams deliver customer value, results, outcomes and exceptional customer experiences
• Ensure consistent adherence to prescribed customer journeys and engagement models
• Optimize the post-sale customer lifecycle
• Manage customer health scoring, course-correct unhealthy customers and prevent churn
• Develop and execute Customer Success playbooks
• Reduce time to value by onboarding customers within 60 days
• Increase customer lifetime value through adoption, retention, satisfaction and upselling
• Conduct business reviews and report Customer Success outcomes and metrics to senior leadership
• Develop customer advocates and serve as a trusted advisor to executive-level customers
• Act as an executive escalation point for customer issues
• Assist with churn-prevention negotiations and enforce company pricing strategies
• Own team pipeline, forecasts, OKRs, onboarding targets and sales bookings targets
• Maintain accurate CRM opportunity administration and promote referrals
• Plan and manage Customer Success Department growth and organizational capacity
• Develop performance improvement plans for underperforming CSMs
• Foster continuous learning, cross-functional collaboration and customer success advocacy
• Provide customer feedback to Product and Courseware Development teams
• Coordinate customer renewals with Renewal Specialists
• Provide recommendations regarding hiring, firing, promotion and discipline of subordinate employees

Customer Success Team Lead – Tech Touch, Fluent in English

Customer Success Manager

• Manage and develop high-performing Customer Success teams and oversee daily, weekly, monthly, and quarterly production
• Monitor statistics, reporting, and dashboards; identify improvement areas and implement corrective action plans
• Ensure teams deliver customer value, results, outcomes, and exceptional customer experiences
• Ensure consistent adherence to the customer journey and engagement model
• Optimize the post-sale customer lifecycle
• Manage customer health scoring and develop plans to prevent churn
• Develop and execute Customer Success playbooks
• Drive onboarding within 60 days, customer adoption, retention, satisfaction, upselling, and customer lifetime value
• Conduct business reviews and report Customer Success outcomes and metrics to the VP Customer Success and EVP Global Customer Success
• Develop customer advocates and serve as a trusted advisor to executive-level customers
• Act as an executive escalation point and assist Customer Success Managers and Renewal Specialists
• Assist with customer negotiations, enforce pricing strategies, and manage pipeline and forecasts
• Develop and manage OKRs and meet onboarding and sales bookings targets
• Maintain accurate opportunity administration in the CRM and promote referrals
• Plan and manage Customer Success Department growth, expansion, and organizational capacity
• Communicate policies and procedures and manage performance improvement plans for underperforming CSMs
• Promote continuous learning, cross-functional collaboration, and Customer Success across the company
• Provide customer feedback to Product and Courseware Development teams
• Coordinate customer renewals with Renewal Specialists
• Provide recommendations regarding hiring, firing, promotion, and discipline of subordinate employees

Customer Success Team Lead, SMB, Fluent in English

Consultant

• Lead discovery sessions with customers to understand business objectives, technical requirements, existing architecture, workflows, integrations, and constraints
• Own stakeholder communications throughout engagements, providing regular status updates and proactively flagging risks or timeline impacts
• Identify dependencies, integration requirements, and architectural considerations early in engagements
• Translate business requirements into technical requirements and implementation plans
• Own solution design for customer implementations
• Document solution designs, architecture decisions, technical requirements, and implementation specifications
• Lead customers through configuration, integration, testing, validation, migration, and go-live activities
• Troubleshoot and resolve complex technical blockers, escalating to Product and/or Engineering as required
• Validate implemented solutions against agreed technical and business requirements
• Ensure customers are technically prepared to operate and maintain solutions post-implementation
• Serve as a trusted advisor on implementing the KnowBe4 platform
• Provide API documentation and overviews
• Educate customer administrators and technical teams on solution architecture, configuration, operational best practices, and ongoing management
• Conduct technical workshops, solution walkthroughs, and knowledge-transfer sessions
• Provide documentation and guidance for long-term solution ownership
• Recommend improvements or additional capabilities based on customer objectives and technical needs
• Hand off successfully to the Customer Success team for continued platform adoption

Senior Data Engineer, Brazil

Staff Data Engineer

Customer Success Team Lead – Tech Touch, Fluent in English

Customer Success Team Lead, SMB, Fluent in English

Professional Services Consultant