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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading customer engagements by translating business requirements into technical solutions, managing integrations, and providing comprehensive documentation and training. Proficient in troubleshooting complex technical issues and ensuring successful implementation and adoption of SaaS solutions.
Highest-signal resume keywords
Technical ConsultingSolution DesignRequirements GatheringCustomer CommunicationTroubleshooting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Solution ArchitectureIntegration RequirementsAPI DocumentationTechnical ValidationConfiguration ManagementTesting and ValidationMigration ActivitiesAI/SaaS Application KnowledgeCybersecurity ExperienceM365 or Google Workspace Experience
Soft Skills
Customer-Facing CommunicationProblem-SolvingTime ManagementCollaborationOrganizational Skills
Tools & Technologies
KnowBe4 PlatformM365Google Workspace
Industry Keywords
Professional ServicesTechnical ConsultingIT SecuritySaaS TechnologyAI Technology
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Lead discovery sessions with customers to understand business objectives, technical requirements, existing architecture, workflows, integrations, and constraints
- Own stakeholder communications throughout engagements, providing status updates and flagging risks or timeline impacts
- Identify dependencies, integration requirements, and architectural considerations
- Translate business requirements into technical requirements and implementation plans
- Own solution design for customer implementations
- Document solution designs, architecture decisions, technical requirements, and implementation specifications
- Lead configuration, integration, testing, validation, migration, and go-live activities
- Troubleshoot and resolve complex technical blockers, escalating to Product and/or Engineering as required
- Validate implemented solutions against agreed technical and business requirements
- Prepare customers to operate and maintain solutions after implementation
- Advise customers on implementing the KnowBe4 platform in their environments
- Provide API documentation and overviews
- Educate customer administrators and technical teams on architecture, configuration, operational best practices, and ongoing management
- Conduct technical workshops, solution walkthroughs, and knowledge-transfer sessions
- Provide documentation and guidance for long-term solution ownership
- Recommend improvements or additional capabilities based on customer objectives and technical needs
- Hand off successfully to the Customer Success team for continued platform adoption
Requirements
What you’ll need- 1+ years of industry experience in Professional Services, Technical Consulting, Solutions Engineering, or a similar customer-facing technical role, gained at a SaaS/AI technology company or a consulting firm
- Bachelor’s degree or equivalent education preferred
- Familiarity with standard concepts, practices and procedures within the IT Security Field and AI/SaaS technology space
- Experience working with M365 and/or Google Workspace
- AI/SaaS application, Cybersecurity and IT experience is a plus
- Strong technical discovery and requirements-gathering skills
- Strong troubleshooting and problem-solving skills
- Ability to independently manage the technical components of multiple customer engagements
- Excellent customer-facing communication and presentation skills
- Highly organized and result-oriented
- Excellent time management and organization skills
- Demonstrates integrity, accountability, respect, and commitment
- Strong collaborative and teamwork skills
- Must be able to work with minimal supervision
- Fluent in Spanish
- Applicant assessment and background check may be part of the hiring procedure
Benefits
Comp & perks- Company-wide bonuses based on monthly sales targets
- Employee referral bonuses
- Adoption assistance
- Tuition reimbursement
- Certification reimbursement
- Certification completion bonuses
- Modern, high-tech, and fun work environment