Sales Engineer

KnowBe4

. Develop and maintain baseline knowledge of all KnowBe4 products .

Posted 10/7/2026full-timeClearwater • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical troubleshooting and analysis abilities while effectively communicating product value propositions to clients. Capable of managing Proof of Value implementations and providing technical support in a customer-facing role.

Highest-signal resume keywords

Technical TroubleshootingSales SupportProduct DemonstrationsGoogle WorkspaceSalesforce

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical TroubleshootingProduct ConfigurationProof of Value ManagementSales SupportTechnical Analysis

Soft Skills

Excellent CommunicationHighly OrganizedResult-OrientedTime ManagementTeam Collaboration

Tools & Technologies

SalesforceGoogle WorkspaceMS OfficeM365Exchange Online

Industry Keywords

Customer-Facing Technical RoleTechnical SupportProduct Value PropositionSMB CustomersMentorship

About the role

Key responsibilities & impact

Develop and maintain baseline knowledge of all KnowBe4 products
Understand and communicate KnowBe4 product value propositions to internal colleagues and clients
Deliver product demonstrations to customers
Work with SMB prospects to implement and configure KnowBe4 products for Proof of Value (POV)
Shadow and assist senior colleagues with their POVs
Troubleshoot and resolve baseline technical problems with KnowBe4 solutions during the sales process
Provide technical support and input to the Sales team as required
Record and track POV activity in Salesforce
Initially support Senior Sales Engineers in a mentorship capacity, then transition to direct engagement with SMB customers
Attend customer meetings and serve as the primary technical contact during POV processes
Manage POV implementation and optimization
Escalate high-level technical issues to senior team members

Requirements

What you’ll need

3 year degree or technical degree preferred
Prior experience in a customer-facing technical role is a plus
Experience with Google Workspace
Experience with MS Office (Word and Excel)
Experience with M365 and Exchange Online
Excellent verbal and written communications
Highly organized and result-oriented
Excellent time management and organization skills
Demonstrated technical troubleshooting and analysis ability
Demonstrated integrity, accountability, respect and commitment
Naturally curious and agile, with a proven ability to rapidly absorb and apply new technological concepts
Strong collaborative and teamwork skills
Ability to work with minimal supervision
Applicant assessment and background check may be part of the hiring procedure

Benefits

Comp & perks

Company-wide bonuses based on monthly sales targets
Employee referral bonuses
Adoption assistance
Tuition reimbursement
Certification reimbursement
Certification completion bonuses
Modern, high-tech, and fun work environment