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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and updating training content and documentation, with a strong focus on client needs and market analysis. Proficient in project management and communication, ensuring effective collaboration and quality improvement in training offerings.
Highest-signal resume keywords
Content DevelopmentProject Management SoftwareGmail and Google DocsMS Office (Word and Excel)Client Advising on Learning Plans
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Content DocumentationTraining Content AnalysisClient CommunicationProcess ImprovementTranslations
Soft Skills
Excellent Written CommunicationStrong Verbal CommunicationTime ManagementOrganization Skills
Tools & Technologies
Project Management SoftwareGmailGoogle DocsMS OfficeWeb Browsers (Chrome and Internet Explorer)
Industry Keywords
Organizational DevelopmentInstructional DesignMarketingBusinessDiversity and Inclusion
About the role
Key responsibilities & impact- Review KnowBe4 training content and update recommendation training content documentation for international clients
- Analyze gaps in content offerings against market needs and competitors
- Assist with presentations showcasing new content for internal teams and customer demonstrations
- Review quarterly customer feedback on content topics and quality
- Communicate requests for new topics and content feedback to publishers to inform roadmaps
- Monitor regional compliance law updates, cultural expectations, and available translations
- Support diverse, equitable, and inclusive content
- Contribute to improving processes, quality, and efficiency
- Assist in evaluating and elevating KnowBe4's training module library
- Help draft custom customer learning plans and create engaging content presentations
Requirements
What you’ll need- Currently pursuing a Bachelor's degree in Organizational Development, Instructional Design, Marketing, Business, or a related field
- Excellent written and phone communication skills
- Experience developing and updating documentation
- Experience advising clients on learning plans
- Experience with project management software
- Experience with Gmail and Google Docs
- Experience with MS Office, including Word and Excel
- Experience with web browsers, including Chrome and Internet Explorer
- Strong verbal and written communication
- Excellent time management and organization skills
- Experience with translations is a plus
- Applicant assessment and background check may be part of the hiring procedure
Benefits
Comp & perks- Paid internship
- Company training and onboarding
- Professional development workshops
- Team-building activities and socials
- Company-wide bonuses based on monthly sales targets
- Employee referral bonuses
- Adoption assistance
- Tuition reimbursement
- Certification reimbursement
- Certification completion bonuses
- Modern, high-tech, and fun work environment