Associate, Customer Care – English

KnowFully Learning Group

. Act as a liaison and provide product and service guidance to customers .

Posted 9/19/2026full-timeRemote • Pennsylvania • United StatesJuniorMid-Level💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service capabilities by effectively managing inquiries and resolving issues while maintaining high satisfaction levels. Proficient in utilizing CRM systems and Microsoft Office to support communication and organizational tasks.

Highest-signal resume keywords

Customer Service SkillsCommunication SkillsCRM FamiliarityMicrosoft Office ProficiencyTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data Entry SkillsProblem ResolutionSales Lead IdentificationRecord MaintenanceAttention to Detail

Soft Skills

Interpersonal SkillsRelationship BuildingOrganizational SkillsAdaptabilityPositive Attitude

Tools & Technologies

CRM SystemsZendeskMicrosoft Dynamics

Industry Keywords

Customer InquiriesCommunication ProceduresService StandardsCustomer SatisfactionFast-Paced Environment

About the role

Key responsibilities & impact

Act as a liaison and provide product and service guidance to customers
Resolve emerging customer problems accurately and efficiently
Manage large volumes of incoming customer inquiries via phone, email, live chat, and other channels
Identify and assess customer needs to achieve satisfaction
Build sustainable relationships through open and interactive communication
Provide accurate, valid, and complete information using appropriate methods and tools
Handle complaints and provide solutions and alternatives within required time limits
Follow up to ensure issue resolution
Maintain records of customer interactions in required systems
Follow communication procedures, guidelines, and policies
Engage customers proactively
Identify sales leads
Support sales goals and excellent service standards to maintain high customer satisfaction

Requirements

What you’ll need

Excellent verbal and written communication skills
Excellent interpersonal, relationship-building, and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong computer and data entry skills
Microsoft Office proficiency preferred
Ability to multitask in a fast-paced environment
Proper phone and email etiquette
Ability to work independently and as part of a team
Ability to adapt to changing company and department needs
Cooperative, professional, and positive attitude
Ability to function in a high-paced and sometimes stressful environment
College degree or equivalent work experience preferred
Familiarity with CRM and Zendesk systems and practices
Microsoft Dynamics experience preferred
Prolonged periods of sitting at a desk and working on a computer
Availability for Monday–Thursday shifts of 8:30 AM–5:00 PM or 11:30 AM–8:00 PM EST, Friday 9:30 AM–6:00 PM EST, and approximately one Saturday shift per month

Benefits

Comp & perks

Comprehensive benefits package including health, dental, vision, life, and disability insurance
Paid time off
401(k) retirement plan with employer match