KnowFully Learning Group

Customer Support

• Act as a liaison and provide product and service guidance to customers
• Resolve emerging customer problems accurately and efficiently
• Manage large volumes of incoming customer inquiries via phone, email, live chat, and other channels
• Identify and assess customer needs to achieve satisfaction
• Build sustainable relationships through open and interactive communication
• Provide accurate, valid, and complete information using appropriate methods and tools
• Handle complaints and provide solutions and alternatives within required time limits
• Follow up to ensure issue resolution
• Maintain records of customer interactions in required systems
• Follow communication procedures, guidelines, and policies
• Engage customers proactively
• Identify sales leads
• Support sales goals and excellent service standards to maintain high customer satisfaction

Associate, Customer Care – English