KnownHost

Support Engineer

• Provide customer support through the 24/7/365 help desk
• Exceed customer expectations and ensure customer satisfaction
• Troubleshoot email delivery issues
• Troubleshoot cPanel, Plesk, and DirectAdmin issues
• Troubleshoot DNS, FTP, SSL, Apache, and other service-related issues
• Primarily provide support over email
• Occasionally provide live chat and phone support
• Ask customers for complete error messages or derive context when information is insufficient
• Work day shifts for CST employees
• For non-support positions, complete three weeks in customer service; not applicable to this support role

Technical Support Operator