Clinical Systems Specialist

knownwell

. Report to the Clinical Systems Manager .

Posted 9/28/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in athenaOne implementation and training, with a strong focus on workflow documentation and user support. Capable of delivering effective remote training and managing multiple projects while ensuring adherence to best practices.

Highest-signal resume keywords

AthenaOne ImplementationRemote Software TrainingTechnical WritingWorkflow DocumentationProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AthenaOne WorkflowsSystem SupportTroubleshootingUser OnboardingWorkflow Adoption Monitoring

Soft Skills

Strong CommunicationInterpersonal SkillsOrganizational Skills

Tools & Technologies

AthenaOneNablaImpilo

Industry Keywords

AthenahealthClinical SystemsTraining MaterialsBest Practices

About the role

Key responsibilities & impact

Report to the Clinical Systems Manager
Conduct comprehensive training sessions on athenaOne, Nabla, Impilo, and other software used by knownwell
Deliver training remotely and, when necessary, in person
Document workflows for all systems and keep procedures current with best practices and newly available functionality
Roll out new and updated workflows to team members
Monitor workflow adoption and adherence
Provide ongoing system support
Assist team members with troubleshooting and optimizing their use of each system

Requirements

What you’ll need

At least 3 years of hands-on athenaOne implementation, training, or support experience
Deep understanding of athenaOne workflows and configuration options
Experience facilitating remote software training for end users and/or delivering new user onboarding
Bachelor's degree or equivalent work experience
Strong communication and interpersonal skills
Strong technical writing skills
Proven ability to document processes and workflows and create user-facing job aids and training materials
Excellent organizational skills and ability to manage multiple tasks and projects simultaneously
Commitment to continuous learning and process improvement
Willing and able to travel up to 15% for in-person training sessions and support
Current authorization to work in the United States is asked in the application form
Experience with Athenahealth as an administrator or super user is asked in the application form

Benefits

Comp & perks

Fully remote opportunity
Medical, dental, and vision insurance
401K retirement plan with company match
Up to 20 days of PTO per year + company holidays
Up to 14 weeks of parental leave (12 for non-birthing parents)
Annual work from home stipend for remote employees