knownwell

Physician

• Establish the inaugural Northern California knownwell site in the San Francisco Bay Area
• Use credentials to support applications and participation in local Clinically Integrated Networks and strategic partnerships
• Partner with recruiting and leadership to source, interview, and select the inaugural San Francisco care team
• Provide clinical input on site readiness, staffing plans, and market-specific operational needs
• Build relationships with local healthcare providers, health systems, community partners, and referral networks
• Represent knownwell as an early clinical voice for the San Francisco market
• Transition to full-time clinical practice before clinic opening, anticipated Q4 2027
• Provide clinical oversight and mentorship to APCs under California collaborating physician requirements
• See adult patients in person and virtually for primary care, metabolic health, obesity, and obesity-related conditions
• Perform virtual examinations, evaluations, assessments, diagnoses, and treatment planning using audio and visual technology
• Coordinate with physicians, APCs, registered dietitians, nurses, medical assistants, health coaches, and other care team members
• Liaise with healthcare organizations and insurance companies
• Document care for accurate billing, including review of remote patient monitoring data
• Respond to pre-screened patient questions through the patient portal
• Escalate concerns to the leadership team
• Maintain licensure and appropriate re-certifications

Founding Physician

Clinical Specialist

• Report to the Clinical Systems Manager
• Conduct comprehensive training sessions on athenaOne, Nabla, Impilo, and other software used by knownwell
• Deliver training remotely and, when necessary, in person
• Document workflows for all systems and keep procedures current with best practices and newly available functionality
• Roll out new and updated workflows to team members
• Monitor workflow adoption and adherence
• Provide ongoing system support
• Assist team members with troubleshooting and optimizing their use of each system

Clinical Systems Specialist

Financial Planning and Analysis

• Serve as the point of contact for patients regarding billing questions via phone, email, patient portal, 2-way text, and chat platforms
• Manage patient billing and collections for past medical and clinical appointments using athenahealth
• Monitor trends in patient inquiries and escalate recurring issues to management
• Accurately post insurance company and patient payments, including contractual adjustments and denials
• Interpret and explain insurance coverage and patient financial responsibility
• Handle patient billing complaints, provide appropriate solutions, and escalate complex issues when necessary
• Collaborate with the Revenue Cycle Management team on billing, coding, and workflow issues
• Collaborate with team members and other departments to improve patient experience and service delivery
• Support overall functions and projects within the Revenue Cycle Department
• Assist in invoice submission for vendors and participating clinical trials

Founding Physician

Clinical Systems Specialist

Patient Financial Services Specialist