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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient billing and collections, with a strong understanding of insurance processes and claims management. Proficient in using electronic health record software, particularly athenahealth, to enhance patient service and operational efficiency.
Highest-signal resume keywords
Patient Billing ManagementInsurance Process UnderstandingElectronic Health Record Software (Athena)Customer Service ExcellenceProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient BillingCollectionsClaims Denial ManagementInsurance Coverage InterpretationInvoice Submission
Soft Skills
Verbal CommunicationWritten CommunicationActive ListeningCalm Under Pressure
Tools & Technologies
AthenahealthElectronic Health Record SoftwarePractice Management Software
Industry Keywords
Revenue Cycle ManagementHealthcare Customer ServicePatient Financial ResponsibilityBilling Complaints Resolution
About the role
Key responsibilities & impact- Serve as the point of contact for patients regarding billing questions via phone, email, patient portal, 2-way text, and chat platforms
- Manage patient billing and collections for past medical and clinical appointments using athenahealth
- Monitor trends in patient inquiries and escalate recurring issues to management
- Accurately post insurance company and patient payments, including contractual adjustments and denials
- Interpret and explain insurance coverage and patient financial responsibility
- Handle patient billing complaints, provide appropriate solutions, and escalate complex issues when necessary
- Collaborate with the Revenue Cycle Management team on billing, coding, and workflow issues
- Collaborate with team members and other departments to improve patient experience and service delivery
- Support overall functions and projects within the Revenue Cycle Department
- Assist in invoice submission for vendors and participating clinical trials
Requirements
What you’ll need- High school diploma or equivalent; college degree preferred
- Previous experience in patient billing, collections, and healthcare customer service
- Strong understanding of insurance processes, patient eligibility, and claims denial and rejection process
- Excellent verbal and written communication skills; able to communicate clearly with patients and team members
- Strong active listening and problem-solving skills; ability to remain calm and composed under pressure
- Proficiency in using electronic health record software (Athena preferred) and other relevant computer applications
- Commitment to providing exceptional customer service and representing the company in a professional manner
- Authorized to work in the United States; the company is unable to sponsor visas
- Experience explaining healthcare billing scenarios to patients
- Experience using a practice management or EHR system for billing-related tasks
Benefits
Comp & perks- Fully remote opportunity
- Medical, dental, and vision insurance
- 401K retirement plan with company match
- Up to 20 days of PTO per year + company holidays
- Up to 14 weeks of parental leave (12 for non-birthing parents)
- Annual work from home stipend for remote employees